Guest Experience & Operations Manager

Premium Parking; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Premium Parking seeks an experienced Hospitality Manager to oversee daily operations at assigned locations and ensure an exceptional guest and client experience. You will drive financial performance, service quality, and team development while upholding Premium Parking’s standard of great places.

The role requires leadership, strong communication, and the ability to manage staffing, safety, and facility operations in a fast-paced environment. MS Office proficiency is preferred.

Qualifications

• Must have College Degree or relevant experience.
• Valid Driver's License required.
• Must be able to drive and operate a vehicle.
• Must have good communication skills.
• Must maintain professional appearance.

Responsibilities

• Lead by example and model Premium Parking’s customer service and operational standards.
• Recruit, train, coach, and develop associates to ensure strong performance.
• Ensure staffing levels meet needs and adjust schedules as required.
• Conduct 90 day and annual reviews, coaching sessions, and counselling documentation.
• Maintain strong client relationships and act as the primary point of contact.
• Attend client staff meetings and provide updates, insights, and solutions when requested.
• Respond promptly to guest feedback and escalations while ensuring a consistent service experience.
• Manage and supervise all operational details of assigned locations, with on-site visibility.
• Oversee revenue, safety, and service procedures to ensure compliance with standards.
• Support special event parking programs, including planning and execution.
• Ensure accurate revenue collection, reporting, and deposit compliance.
• Organize, reconcile, and maintain financial records with manual and automated systems.
• Conduct regular audits and manage payroll reviews as required.
• Promote a safe environment by identifying hazards and ensuring safety procedures.
• Manage claims, document incidents, and coordinate with Claims Administrator.
• Report vehicle damage and guest experience concerns to client contacts and leadership.
• Ensure timely completion of incident forms and related documentation.
• Oversee general facility upkeep and coordinate with vendors for repairs.
• Attend leadership meetings and perform additional tasks or projects as needed.

Skills

Communication skills

Driving

Education

College degree

Tools

MS Office

Job description

Premium Parking seeks an experienced Hospitality Manager to oversee daily operations at assigned locations and ensure an exceptional guest and client experience. You will drive financial performance, service quality, and team development while upholding Premium Parking’s standard of great places.

The role requires leadership, strong communication, and the ability to manage staffing, safety, and facility operations in a fast-paced environment. MS Office proficiency is preferred.