Hospitality Operations Leader — Guest Experience & Growth

Maya Hospitality Group Inc; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer-paid Life Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off

Performance bonuses

Career growth opportunities

Supportive work environment

Brand portfolio experience

Job summary

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximize guest satisfaction, and drive financial success. If you thrive in a fast-paced hospitality environment, you will lead a team, plan budgets, and execute strategic initiatives across our portfolio of ten respected brands.

You will mentor staff, implement training, and ensure top service standards while contributing to growth, profitability, and brand loyalty.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• 2+ years of hotel management or supervisory experience.
• Strong leadership and people management.
• Strong budgeting, forecasting, and revenue management skills.
• Excellent guest relations and service standards.
• Problem-solving and decision-making under pressure.
• Ability to represent the hotel in the local market.
• Flexibility to work varied schedules including evenings, weekends, holidays.

Responsibilities

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty.
• Plan, assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
• Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels' core values.

Skills

Leadership

Financial acumen

Guest relations

Problem solving

Community engagement

Flexibility

Team management

Communication

Education

Bachelor's degree in Hospitality Management or related field

Job description

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximize guest satisfaction, and drive financial success. If you thrive in a fast-paced hospitality environment, you will lead a team, plan budgets, and execute strategic initiatives across our portfolio of ten respected brands.

You will mentor staff, implement training, and ensure top service standards while contributing to growth, profitability, and brand loyalty.