Hospitality Operations Leader - Guest Experience

Pura Vida Miami; West Palm Beach (FL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking an Assistant General Manager to lead a team in delivering a warm, efficient guest experience while promoting the health benefits of nutrient-rich recipes. You will partner with the General Manager to oversee service standards, inventory, staffing, and day-to-day operations.

Ideal candidates bring 2+ years of managerial hospitality experience, strong communication and problem-solving skills, and a willingness to educate guests about products.

Qualifications

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED required; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Must be able to frequently lift and move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including hiring, promotion, demotion and termination decisions, performance appraisals, and coaching.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery.

Skills

Customer service

Leadership

Communication

Problem-solving

Bilingual (EN/ES)

Education

High School Diploma or GED

2 years college preferred

Job description

Pura Vida Miami is seeking an Assistant General Manager to lead a team in delivering a warm, efficient guest experience while promoting the health benefits of nutrient-rich recipes. You will partner with the General Manager to oversee service standards, inventory, staffing, and day-to-day operations.

Ideal candidates bring 2+ years of managerial hospitality experience, strong communication and problem-solving skills, and a willingness to educate guests about products.