Guest Experience & Operations Leader

Pura Vida Miami; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking an Assistant General Manager to lead a service-focused team in Cambridge, MA. You will educate guests on our nutrient-rich recipes and foster a welcoming atmosphere, while partnering with the GM to drive inventory, staffing, and operations.

Ideal candidates bring strong hospitality experience, people leadership, and bilingual English/Spanish communication skills to ensure top-notch guest experiences and smooth daily operations.

Qualifications

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Must be able to frequently lift and move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations.
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address any issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

Skills

Customer service

Management experience

Communication

Organizational skills

Problem solving

Bilingual English/Spanish

Education

High School Diploma or GED

2 years of college preferred

Tools

Food Handler Certification

Job description

Pura Vida Miami is seeking an Assistant General Manager to lead a service-focused team in Cambridge, MA. You will educate guests on our nutrient-rich recipes and foster a welcoming atmosphere, while partnering with the GM to drive inventory, staffing, and operations.

Ideal candidates bring strong hospitality experience, people leadership, and bilingual English/Spanish communication skills to ensure top-notch guest experiences and smooth daily operations.