Front Desk Agent | Hotel Interurban

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Free Parking

Get Paid Daily

Paid Time off

Medical

Dental

Vision

Disability

401K

HSA/FSA Plans

Volunteer Opportunities

Referral Bonus

Discounted Lodging

Discounted Dining

Spa access

Golf access

Retail discounts

Employee Assistance Program

Online Learning Platform

Job summary

Hotel Interurban, part of Columbia Hospitality, Inc., seeks a friendly Front Office team member in Seattle Southside to welcome guests, assist with check-in/out, and resolve guest needs in a fast-paced, service-focused environment.

You will handle guest requests, use the property management system, and coordinate reservations while contributing to a welcoming, community-driven culture and ongoing growth opportunities.

Qualifications

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized POS system preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle check-in and checkout efficiently according to hotel procedures.
• Be proficient with the property management system.
• Operate PBX and Radio paging system per procedures.
• Establish appropriate credit at check-in; issue room keys and explain services.
• Manage guest issues with discretion and professionalism; consult management as needed.
• Follow up with guests and team members to ensure resolution.
• Make restaurant, transportation, activity, or entertainment reservations for guests.

Skills

Hospitality experience

Customer service

Cash handling

POS system

Communication skills

Tools

Point of Sale system

Job description

Join the team at Hotel Interurban, where exceptional hospitality meets breathtaking views and a vibrant Seattle Southside location. As a member of our Front Office team, you’ll be at the heart of the guest experience—welcoming travelers, creating memorable first impressions, solving problems, and making each stay feel seamless and special. This is an exciting opportunity for a friendly, adaptable, and service-minded individual who thrives in a fast-paced environment and enjoys making a genuine difference in people’s day. With a people-first culture, opportunities to grow, competitive benefits and perks, and a team that believes in having each other’s backs, Hotel Interurban is more than a place to work—it’s a place to build your hospitality career and create exceptional experiences every day.

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $21.65-$22.00 DOE
• Free Parking / Easy Bus Access
• Get Paid Daily
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail plus 3rd Party Perks
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!

Our Commitment to you:

\"\"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

What You Bring

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Towering above Seattle Southside's retail core and transportation hub, Hotel Interurban offers unparalleled views, convenience and innovation. Standing 19 stories high, guests can see the region from a unique vista point. Hotel Interurban is surrounded by entertainment, shopping and dining, offering exceptional walkability and so much to do. With 49\" HDTVs, classic American plates from Rendition, and grab-and-go options from Urban Roast, a state-of-the-art fitness center, and an indoor saline pool, this hotel combines technology and luxury to offer the best of comfort and convenience.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.