Operations Manager | Hotel Interurban

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Salary range $90-95K DOE

On-site parking

Get paid daily

Paid time off & holidays

Benefits: Medical, Dental, Vision, etc

HSA/FSA with employer contribution

Values-based culture

Referral bonus

Employee discounts on lodging, dining,

Spa, golf, and retail perks

Employee assistance program

Columbia Cares volunteer opportunities

Online learning platform

Job summary

Columbia Hospitality, Inc. is seeking an experienced Operations Manager for Hotel Interurban in Seattle. You will lead daily operations across Front Desk, F&B, security, and more to deliver exceptional guest experiences.

The role emphasizes budgeting, staffing, training, and cross-department collaboration to maximize service quality and profitability. On-site leadership drives a values-driven culture and continuous improvement.

Qualifications

• Bachelor’s degree in Hotel Management or related field, or equivalent experience.
• 4+ years of progressive hotel management or supervisory experience.
• Strong knowledge of front office, food & beverage, housekeeping, and accounting operations.
• Proficiency in PMS and POS systems, plus Microsoft Office.
• Strong financial acumen, including budget management, cost control, and P&L analysis.
• Excellent leadership and communication skills, with a focus on coaching, motivating, and team development.
• Must have the ability to communicate effectively in English.

Responsibilities

• Participate in preparing the annual operating budget and financial plans; monitor expenses with a focus on labor and guest items.
• Partner with department heads to identify sales opportunities and drive promotions to enhance revenue.
• Ensure credit and financial transactions are processed securely.
• Oversee daily staffing needs, scheduling, and performance management; provide coaching and feedback.
• Train and educate team members to meet quality, service, and safety standards while complying with regulations.
• Foster teamwork and clear communication across departments.
• Manage HR actions such as hiring, performance reviews, and disciplinary measures.
• Ensure restaurant and public areas meet cleanliness and presentation standards; coordinate with engineering for maintenance.
• Establish and achieve guest satisfaction goals; respond to feedback professionally.
• Analyze guest insights to identify trends, improve service, and build loyalty.
• Oversee and manage daily operations for Front Desk and Food & Beverage.
• Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
• Lead health and safety initiatives to ensure compliance and wellbeing.
• Manage all aspects of revenue generation, including rate strategy and promotions.
• Collaborate with Sales and Marketing on occupancy and revenue strategies.
• Maintain confidentiality of guest information and hotel data.
• Keep accurate records of reservations and messages.

Skills

Leadership

Communication

PMS & POS proficiency

Microsoft Office

Budget management

English proficiency

Education

Bachelor’s degree in Hotel Management or related field

Tools

PMS

POS

Microsoft Office

Job description

Ready to lead with purpose and make a meaningful impact in a dynamic hotel environment? Hotel Interurban is looking for an experienced Operations Manager to help lead daily operations and create exceptional experiences for both guests and team members. Perched above Seattle’s Southside with stunning views of Mount Rainier and the valley, Hotel Interurban offers an exciting setting where hospitality, service, and teamwork come together. In this role, you’ll work closely with the Front Office, Security, and Food & Beverage teams while partnering across every department on the property to ensure seamless operations, strong communication, and an outstanding guest experience. You’ll have the opportunity to develop and inspire team members, support operational and financial performance, identify opportunities to enhance service and revenue, and help foster a culture where people feel valued, supported, and empowered to succeed.

Let’s start off with the most important part – what’s in it for you:

The Perks:

• Salary Range: $90-95K DOE
• Complimentary Parking On-Site
• Get Paid Daily
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail Plus Third Party Perks
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

• Participate in preparing the annual operating budget and financial plans. Monitor expenses with a focus on labor costs and guest-consumed items.
• Partner with department heads to identify sales opportunities and drive promotions to enhance revenue.
• Ensure credit and financial transactions are processed securely.
• Oversee daily staffing needs, scheduling, and performance management. Provide coaching, feedback, and conflict resolution to support team growth.
• Train and educate team members to meet quality, service, and safety standards while maintaining compliance with regulations.
• Foster teamwork and clear communication across departments.
• Manage HR-related actions such as hiring, performance reviews, and disciplinary measures per company policy.
• Ensure restaurant and public areas meet cleanliness and presentation standards; coordinate with engineering for maintenance needs.
• Establish and achieve guest satisfaction goals. Respond promptly and professionally to guest feedback and concerns.
• Analyze guest insights to identify trends, improve service, and build loyalty.
• Oversee and manage daily operations for Front Desk and Food & Beverage.
• Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
• Lead health and safety initiatives to ensure compliance and team member wellbeing.
• Manage all aspects of revenue generation, including rate strategy and promotional offerings.
• Collaborate with Sales and Marketing on occupancy and revenue strategies.
• Maintain confidentiality of guest information and hotel data.
• Keep accurate records of reservations, messages, and other required documentation.
• Adjust rate specials and resolve discrepancies.
• Serve as Manager on Duty as needed.
• Performs other related duties and special projects as assigned by management to support departmental and organizational goals.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements and without discrimination

Nitty Gritty:

• Bachelor’s degree in Hotel Management or related field, or equivalent experience.
• 4+ years of progressive hotel management or supervisory experience.
• Strong knowledge of front office, food & beverage, housekeeping, and accounting operations.
• Proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel).
• Strong financial acumen, including budget management, cost control, and P&L analysis.
• Excellent leadership and communication skills, with a focus on coaching, motivating, and team development.
• Must have the ability to communicate effectively (verbally and written) in English

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Towering above Seattle Southside's retail core and transportation hub, Hotel Interurban offers unparalleled views, convenience and innovation. Standing 19 stories high, guests can see the region from a unique avenue. Hotel Interurban is surrounded by entertainment, shopping and dining, offering exceptional walkability and so much to do. With 49" HDTVs, classic American plates from Rendition, and grab-and-go options from Urban Roast, a state-of-the-art fitness center, and an indoor saline pool, this hotel combines technology and luxury to offer the best of comfort and convenience.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.