Hospitality Operations Lead — Guest Experience

Traditions Hospitality Group; Newcastle (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc

Job summary

Traditions Hospitality Group is seeking an Assistant General Manager to lead daily operations, supervise staff, and ensure exceptional guest experiences at our property. You will partner with team members to maintain high service standards and smooth operation.

This role requires at least 2 years in hospitality, ability to obtain gaming badge and ABLE license, and flexibility to work nights, weekends, and holidays.

Qualifications

• Must be at least 21 years old.
• Minimum 2 years of hospitality-related experience.
• Ability to obtain Gaming badge (if applicable).
• Ability to obtain ABLE license (if applicable).
• Willingness to work nights, weekends and holidays.

Responsibilities

• Assist in managing overall operations, including staff supervision, guest relations, and facility maintenance.
• Contribute to development and implementation of strategies to enhance guest satisfaction and drive business growth.
• Ensure compliance with regulatory requirements and company policies.
• Handle administrative tasks such as scheduling, budget management, and reporting.

Skills

Leadership

Communication

Problem Solving

Job description

Traditions Hospitality Group is seeking an Assistant General Manager to lead daily operations, supervise staff, and ensure exceptional guest experiences at our property. You will partner with team members to maintain high service standards and smooth operation.

This role requires at least 2 years in hospitality, ability to obtain gaming badge and ABLE license, and flexibility to work nights, weekends, and holidays.