Hospitality Operations Lead – Dining and Guest Experience

Wyndham-Deerfield-Beach-Resort; Ocean Vue (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Wyndham-Deerfield-Beach-Resort in Florida seeks an Assistant Restaurant Manager to support the Restaurant Manager and Director of Operations. You will oversee F&B outlets, coach staff, and drive guest satisfaction while maintaining brand standards.

The role requires a proactive leader with strong communication and multitasking abilities, able to manage shifts, schedule, and performance in a fast-paced hotel environment.

Qualifications

• Experience in hotel F&B operations and restaurant management.
• Strong leadership and staff development skills.
• Excellent guest-service orientation and communication.
• Ability to manage multiple tasks and shifts.
• Proficiency with hotel management systems (Opera) and Microsoft 365.

Responsibilities

• Oversee daily F&B operations to ensure exceptional guest service.
• Recruit, hire, train, coach, and discipline staff as needed.
• Step in for Operations Manager during their absence.
• Monitor guest feedback and take corrective actions.
• Lead daily line-ups and manage scheduling.

Skills

Leadership

Communication

Guest service

Multitasking

Problem solving

Staff management

Tools

Opera PMS

Microsoft 365

Job description

Wyndham-Deerfield-Beach-Resort in Florida seeks an Assistant Restaurant Manager to support the Restaurant Manager and Director of Operations. You will oversee F&B outlets, coach staff, and drive guest satisfaction while maintaining brand standards.

The role requires a proactive leader with strong communication and multitasking abilities, able to manage shifts, schedule, and performance in a fast-paced hotel environment.