Service Manager

Tuxedo Hospitality; New York (NY); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

15 days paid annual leave inclusive of

Health Insurance

50% Staff Discount at Tuxedo

Annual Complimentary Dinners for two

Daily Manager meal

Zusammenfassung

Tuxedo Hospitality in New York City is seeking a hands-on restaurant operations professional to join our growing group. You will help drive guest experiences, support a high-performance team, and uphold our standards across all service areas.

The role emphasizes teamwork, training, and process improvement to maintain a world-class operation. This is a hands-on, on-site position with strong opportunities for growth within our expanding portfolio.

Aufgaben

• Assist in driving a world class and best in category restaurant operation
• Continue to grow, develop and train a high-performance team
• Actively find sustainable growth opportunities for the business
• Be an ambassador and champion of team culture and guest experience
• Leading to achieve and maintain the highest level of standards across all departments throughout all points of service
• Open and Close of business, cash reconciliation, tip-pool reconciliation and reporting
• Delegation of FOH opening and closing checklists, as well as daily positions
• Ensure staffing levels are accurate and sustainable
• Ensure Venue Ambience and Presentation are aligned with the venue’s conceptual vision
• Maintain DOH and SLA compliance at all times
• Connect and collaborate with all members of the Chinese Tuxedo leadership team on all operations
• Train and develop all frontline FOH staff team members
• Manage performance issues and mediate disputes internally
• Ensure the health, safety and welfare of all employees
• Allocate sufficient resources for the practicable elimination or control of workplace hazards/associated risks in order to maintain a safe working environment and safe systems of work.
• Promptly and effectively deal with occupational injury and illness through active involvement in the return-to-work process. All incidents to be investigated and corrective action implemented.

Jobbeschreibung

About Us

Tuxedo Hospitality is a New York City–based hospitality group with a growing portfolio of unique dining and nightlife concepts, including Chinese Tuxedo, Opera House, Soso’s Cocktail & Dining, and The Tyger, with more to come.

Tuxedo Hospitality is a New York City–based hospitality group with a growing portfolio of unique dining and nightlife concepts, including Chinese Tuxedo, Opera House, Soso’s Cocktail & Dining, and The Tyger, with more to come. Founded in 2016 with the opening of Chinese Tuxedo in the heart of Chinatown, Tuxedo Hospitality has grown by building distinctive venues and, most importantly, strong teams. We believe in investing in our people and creating opportunities for growth from within. We value team members who bring their strengths, take ownership, and are eager to learn and develop. As we continue to grow, we’re looking for talented, motivated individuals who want to grow with us and be part of what’s next.

Benefits

• 15 days paid annual leave inclusive of annual salary. Annual leave is accrued pro rata and can be compensated after completion of a 90-day probationary period.


• Health Insurance after 90 days of full-time employment, plans are subject to specific venue


• 50% Staff Discount at Tuxedo Hospitality Venues


• Annual Complimentary Dinners for two at Chinese Tuxedo and The Tyger


• Daily Manager meal

We are committed to ensuring a sustainable work life balance.

Role And Responsibilities

• Assist in driving a world class and best in category restaurant operation


• Continue to grow, develop and train a high-performance team


• Actively find sustainable growth opportunities for the business


• Be an ambassador and champion of team culture and guest experience


• Leading to achieve and maintain the highest level of standards across all departments throughout all points of service


• Open and Close of business, cash reconciliation, tip-pool reconciliation and reporting


• Delegation of FOH opening and closing checklists, as well as daily positions


• Ensure staffing levels are accurate and sustainable


• Ensure Venue Ambience and Presentation are aligned with the venue’s conceptual vision


• Maintain DOH and SLA compliance at all times


• Connect and collaborate with all members of the Chinese Tuxedo leadership team on all operations


• Train and develop all frontline FOH staff team members


• Manage performance issues and mediate disputes internally


• Ensure the health, safety and welfare of all employees


• Allocate sufficient resources for the practicable elimination or control of workplace hazards/associated risks in order to maintain a safe working environment and safe systems of work.


• Promptly and effectively deal with occupational injury and illness through active involvement in the return-to-work process. All incidents to be investigated and corrective action implemented.

Tuxedo Hospitality is an equal opportunity employer. All applicants will be considered for employment. We are committed to an inclusive work environment and value it's constant evolution within our business practices.