Hospitality Operations & Guest Experience Lead

Marquise; Waverly (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Marquise is seeking a Hospitality Manager to lead human resources and day-to-day operations, ensuring service levels and client satisfaction across resident-focused dining services.

You will oversee payroll and financial reporting, manage budgets and food cost controls, implement QA programs, and uphold food safety standards including HACCP compliance. Strong English communication and MS Office skills are essential.

Qualifications

• Minimum 3 years in Food Services Management.
• Excellent verbal and written English communication skills.
• Proficient with MS Office suite including Word, Excel and PowerPoint.

Responsibilities

• HR and Labour Relations management including personnel files, hiring, training and discipline.
• Manage day-to-day operations to meet contractual service levels.
• Complete payroll, period summaries and sales reports timely and accurately.
• Maintain budgets and cost controls including inventory controls.
• Deliver customer service focused on resident preferences and stakeholder communication.
• Implement, manage and audit Quality Assurance programs as outlined by company and client.
• Assist in menu management, food cost controls and production, monitor service standards.
• Implement and control Food Safety Plan including HACCP, WHMIS and workplace regulations.

Skills

Food services management

English communication skills

MS Office proficiency

Tools

MS Office

Word

Excel

PowerPoint

Job description

Marquise is seeking a Hospitality Manager to lead human resources and day-to-day operations, ensuring service levels and client satisfaction across resident-focused dining services.

You will oversee payroll and financial reporting, manage budgets and food cost controls, implement QA programs, and uphold food safety standards including HACCP compliance. Strong English communication and MS Office skills are essential.