Hospitality Operations & Guest Experience Lead

Sodexo; Omaha (NE); On-site; USD 56,000 - 73,000; Full time

Job summary

Sodexo is seeking a Hospitality Manager for Nebraska Medicine in Omaha, NE. This role directs Hotel and Guest Services on-site at a 100-bed facility, leading daily operations and a team to deliver exceptional guest experiences.

The Hospitality Manager will oversee on-site retail food service, manage staffing, cash handling, and POS accuracy, and partner with vendors to keep products flowing and compliant.

Strong leadership, customer-service focus, and the ability to motivate teams are essential.

Qualifications

• Education: Associates degree or equivalent experience.
• Management experience: 2 years.
• Related experience: 1 year.

Responsibilities

• Direct hotel and guest services operations on-site at the Nebraska Medicine property.
• Lead, coach, and grow a motivated frontline team; set direction and evaluate performance.
• Oversee on-site retail food service and ensure cash handling and POS accuracy.

Skills

Customer service

Guest experience

Leadership

On-site operations

Cash handling

POS systems

Merchandising

Marketing

Safety standards

Team coaching

Education

Associates degree

Equivalent experience

Job description

Sodexo is seeking a Hospitality Manager for Nebraska Medicine in Omaha, NE. This role directs Hotel and Guest Services on-site at a 100-bed facility, leading daily operations and a team to deliver exceptional guest experiences.

The Hospitality Manager will oversee on-site retail food service, manage staffing, cash handling, and POS accuracy, and partner with vendors to keep products flowing and compliant.

Strong leadership, customer-service focus, and the ability to motivate teams are essential.