Hospitality Operations General Manager

Guest Services; Haines City (FL); On-site; USD 60,000 - 81,000; Full time

Job summary

Guest Services, Inc. is seeking a General Manager in Florida to cultivate a team environment, direct the management team, and drive exceptional customer service while meeting financial goals.

The role oversees all unit operations, staff supervision, P&L management, safety, and vendor relations in a dynamic marina/ hospitality setting. Bachelor's degree preferred and 3–5 years of leadership experience are desired.

Qualifications

• Bachelor's Degree preferred.
• 3-5 years of management experience.
• Food and Beverage and/or Kitchen related experience.
• Food Safety Certified a plus.
• CPR/First Aid Certification.
• Ability to organize and produce diverse programs.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to maintain confidentiality.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Plan and develop daily operations.
• Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff.
• Maintain accounting records, daily reporting requirement, and cash control.
• Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Ensure maintenance of all facilities including docks and grounds-keeping of surrounding areas.
• Create and implement preventive maintenance programs for infrastructure/equipment and comprehensive risk management program, managing boats/vessel scheduling, slip leasing and collections.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Management experience

Customer service

MS Word, Excel, Outlook

Interpersonal skills

Problem solving

Education

Bachelor's Degree preferred

Tools

MS Office

POS systems

Job description

Guest Services, Inc. is seeking a General Manager in Florida to cultivate a team environment, direct the management team, and drive exceptional customer service while meeting financial goals.

The role oversees all unit operations, staff supervision, P&L management, safety, and vendor relations in a dynamic marina/ hospitality setting. Bachelor's degree preferred and 3–5 years of leadership experience are desired.