Director of Operations

Scarritt-Bennett Center; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Scarritt Bennett Center in Nashville seeks an experienced Hospitality Operations Leader to oversee guest services, housekeeping, property management, and revenue support.

You will recruit and develop staff, implement policies, manage budgets, and coordinate with the Sales team to optimize lodging utilization. A Bachelor’s degree and at least five years in hospitality leadership are required; strong communication and decision-making are essential for coordinating diverse teams and partners.

Qualifications

• Bachelor’s degree required.
• At least five (5) years of operational experience in a hospitality setting, in a leadership capacity.
• Effective verbal and written communication.
• Strong leadership and organizational skills.
• Customer-service oriented.
• Able to work with diverse customers and staff.

Responsibilities

• Guest Services/Hospitality Operations: Ensure efficient check-ins/check-outs and supervise guest services staff.
• Housekeeping/Janitorial Services: Oversee cleaning standards, inspections, and supplies.
• Property Management: Manage maintenance needs, vendor bids, and compliance with permits and codes.
• Revenue Support: Set pricing and monitor lodging revenue and utilization.
• Leadership & Talent Development: Recruit, mentor, and evaluate staff; foster a service‑oriented culture.

Skills

Leadership

Customer Service

Verbal & written communication

Budgeting & cost control

Vendor management

Education

Bachelor's degree

Job description

1. Guest Services/Hospitality Operations· Ensure efficient check-ins/check-outs· Implement policies and procedures that support operations· Supervise, train, and lead guest services staff· Handle guest issues and quality control· Oversee staffing and scheduling· Work alongside the Sales Department to support group lodging reservations· Work with short-term rental partner to support excess capacity· Oversee ordering of lodging room supplies2. Housekeeping/Janitorial Services· Supervise housekeeping and janitorial staff· Create and implement procedures in how staff efficiently carry out tasks related to cleaning the lodging rooms and common spaces· Ensure rooms are inspected for quality and readiness for guests· Oversee ordering of janitorial supplies3. Property Management· Determine property and maintenance needs around campus, and implement processes by which maintenance requests are submitted· Help secure bids from vendors concerning maintenance and repairs, and work with the Director of Finance and Administration related to procurement and costs· Supervise maintenance staff and vendors· Work with vendors and local and State officials regarding operating permits, safety, fire, security, and building codes4. Revenue Support· Set pricing in lodging units· Monitor revenue and key performance and financial ratios applicable to lodging operations· Work with the Director of Sales to identify new revenue opportunities and partnerships, and determine ways to increase utilization of the property5. Leadership & Talent Development· Recruit, mentor, train, and evaluate staff· Cultivate a service-oriented culture based on accountability, professional development, and employee engagement· Assess departmental needs related to staffing; recommend and implement changes to optimize efficient operations· Participate in meetings and make recommendations as a member of the Scarritt Bennett Center Leadership Team· Prepare and present reports to the Executive Director and Property and Infrastructure Committee, who are members of the Board of Directors· Bachelor’s degree required· At least five (5) years of operational experience in a hospitality setting (hotel, short-term rentals, long-term rentals), in a leadership capacity· Ability to use discretion, sound judgement, and initiative to make independent decisions· Effective verbal and written communication· Strong leadership and organizational skills· Customer-service oriented· Able to work with diverse customers and staffThese primary responsibilities are not intended to be an exhaustive list of every duty or function that may be performed.