Hospitality Operations Director: Growth, Guest Experience

RiverPlace Hotel; Portland (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

RiverPlace Hotel in Portland seeks a Director of Operations to oversee front office, fitness, spa, rooms and food & beverage, championing the property's vision and service culture. You will drive forecasting projections, staffing adjustments, and revenue/yield strategies to protect profit and guest satisfaction while representing the property in the community.

A focus on continuous improvement, leadership development, and collaboration across departments will be key to sustained operational

Qualifications

• Demonstrated ability to implement and maintain a guest service focused culture.
• Know how to create strategic alignment between owner goals and property goals.
• Strong knowledge of revenue/yield management strategies.
• Experience with income statements, cash flow, and hospitality accounting.

Responsibilities

• Forecast and adjust staffing and costs to protect profit integrity.
• Deliver high levels of guest and associate satisfaction.
• Represent the property in the local community and beyond.
• Ensure safe and secure operations per standards.
• Lead talent development and continuous learning.

Skills

Forecasting

Revenue management

Cost control

Leadership

Public relations

Strategic planning

Job description

RiverPlace Hotel in Portland seeks a Director of Operations to oversee front office, fitness, spa, rooms and food & beverage, championing the property's vision and service culture. You will drive forecasting projections, staffing adjustments, and revenue/yield strategies to protect profit and guest satisfaction while representing the property in the community.

A focus on continuous improvement, leadership development, and collaboration across departments will be key to sustained operational