Director Operations

CoralTree Hospitality; Portland (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

CoralTree Hospitality in Portland, OR seeks a Director of Operations to oversee the property's daily operations across front office, fitness, spa, rooms and F&B. You will align operations with the property's vision and service culture, promoting teamwork and strong internal/external partnerships.

You will drive forecasting, staffing decisions, and cost management to sustain profit, while leading talent development and continuous improvement across all departments.

Qualifications

• Builds personal credibility with ethical standards and trust.
• Creates strategic alignment between owner goals and property goals.
• Strong understanding of hospitality accounting and budgeting.

Responsibilities

• Oversees operations across front office, fitness, spa, rooms and F&B.
• Delivers forecasting and adjusts staffing to protect profit integrity.
• Maintains high guest satisfaction and builds external partnerships.
• Represents the property in the community and region.
• Ensures safety and internal control compliance; leads change and development.

Skills

Leadership

Strategic alignment

Revenue management

Guest service

Job description

The Director of Operations is responsible for overseeing the operations of the property, including; front office, fitness, spa, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.

Responsibilities

Provides innovative/creative thinking and strategies to effectively differentiate the property. Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from property guests and associates. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards. Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change. Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development and driving continuous learning.

Qualifications

Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals, and individual goals to ensure success. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities. Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.