Destination Hospitality Lead - Guest Experience & Ops

Crater Annex LLC; Prospect (OR); On-site; USD 65,000 - 95,000; Full time

Job summary

Prospect Hotel in Southern Oregon seeks an experienced hospitality leader to oversee daily operations, ensuring an exceptional guest experience and smooth, efficient operations. This role offers high visibility and opportunities to connect with guests and the local community.

The Location Manager will lead a diverse team across lodging, dining, and guest services, driving service excellence and business initiatives in a dynamic destination setting.

Qualifications

• 3+ years of hospitality management experience.
• Experience in lodging, food & beverage, retail, guest services, or events preferred.
• Hotel, resort, historic property, or destination hospitality experience preferred.
• Strong leadership, communication, organization, and customer service skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Working knowledge of Microsoft Office; QuickBooks experience preferred.
• High school diploma or equivalent required; bachelor’s degree preferred.

Responsibilities

• Support day-to-day hotel operations and maintain high standards of guest service.
• Pursue and manage events, oversee special projects, and support other property initiatives.
• Lead, coach, and mentor employees while supporting recruiting, hiring, onboarding, and team development.
• Manage staff scheduling and ensure appropriate coverage across departments.
• Support financial functions including revenue reconciliation, deposits, petty cash, and invoice processing.
• Address guest concerns promptly and professionally and work with department leaders on solutions.
• Regularly walk the property to identify maintenance, service, and operational improvement opportunities.
• Maintain a visible presence with guests and employees and promote a positive, team-oriented work environment.
• Follow company safety, incident reporting, quality, and environmental standards.
• Partner closely with the company leadership to achieve operational and guest service goals.

Skills

Leadership

Communication

Organization

Customer service

Flexibility

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

QuickBooks

Job description

Prospect Hotel in Southern Oregon seeks an experienced hospitality leader to oversee daily operations, ensuring an exceptional guest experience and smooth, efficient operations. This role offers high visibility and opportunities to connect with guests and the local community.

The Location Manager will lead a diverse team across lodging, dining, and guest services, driving service excellence and business initiatives in a dynamic destination setting.