Guest Experience & Operations Leader

RiverPlace Hotel; Portland (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

RiverPlace Hotel is seeking an experienced restaurant leader to drive distinctive guest experiences while ensuring profitability. You will lead a diverse team, hire staff, and foster welcoming, guest-focused service in a fast-paced environment.

The role emphasizes operational excellence, attention to detail, and strong communication. Candidates should thrive on teamwork, uphold safety and cleanliness standards, and contribute to reporting and cost control in a luxury hotel setting.

Qualifications

• Flexibility with work days and hours in a demanding hospitality environment.
• Experience leading a diverse team in a guest-focused F&B setting.
• People-oriented mindset focused on authentic guest experiences.
• Strong verbal and written communication skills.
• Ability to create, implement, and analyze reports and manage POS systems.

Responsibilities

• Identify and develop new products, programs, and services to differentiate us from the competition.
• Attract, hire, and lead the restaurant team to deliver memorable guest experiences.
• Anticipate guest needs and respond promptly.
• Create, execute, and support operational aspects of the restaurant.
• Maintain compliance with cleanliness, safety, and service standards and manage inventory and cost control.

Skills

Flexibility

Team leadership

People person

Communication

Administrative reports

Job description

RiverPlace Hotel is seeking an experienced restaurant leader to drive distinctive guest experiences while ensuring profitability. You will lead a diverse team, hire staff, and foster welcoming, guest-focused service in a fast-paced environment.

The role emphasizes operational excellence, attention to detail, and strong communication. Candidates should thrive on teamwork, uphold safety and cleanliness standards, and contribute to reporting and cost control in a luxury hotel setting.