Director Operations

RiverPlace Hotel; Portland (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

RiverPlace Hotel in Portland seeks a Director of Operations to oversee front office, fitness, spa, rooms and food & beverage, championing the property's vision and service culture. You will drive forecasting projections, staffing adjustments, and revenue/yield strategies to protect profit and guest satisfaction while representing the property in the community.

A focus on continuous improvement, leadership development, and collaboration across departments will be key to sustained operational

Qualifications

• Demonstrated ability to implement and maintain a guest service focused culture.
• Know how to create strategic alignment between owner goals and property goals.
• Strong knowledge of revenue/yield management strategies.
• Experience with income statements, cash flow, and hospitality accounting.

Responsibilities

• Forecast and adjust staffing and costs to protect profit integrity.
• Deliver high levels of guest and associate satisfaction.
• Represent the property in the local community and beyond.
• Ensure safe and secure operations per standards.
• Lead talent development and continuous learning.

Skills

Forecasting

Revenue management

Cost control

Leadership

Public relations

Strategic planning

Job description

Overview

The Director of Operations is responsible for overseeing the operations of the property, including; front office, fitness, spa, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.

Responsibilities

Provides innovative/creative thinking and strategies to effectively differentiate the property. Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from property guests and associates. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards. Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change. Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development and driving continuous learning.

Qualifications

Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals, and individual goals to ensure success. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities. Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.