Hospitality & Operations Associate

1440 Multiversity; Scotts Valley (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

1440 Multiversity in Scotts Valley, CA is seeking an Operations Support Associate to support multiple campus departments, with a focus on guest satisfaction and efficient operations. You will assist with front desk tasks, registrations, check-ins, and daily guest services, while upholding high hospitality standards.

This role calls for a high school diploma or GED, experience in hospitality or service, and strong communication. Bilingual in Spanish and English is a plus.

Qualifications

• Required: High school diploma or GED.
• Preferred: One-year certificate from college or technical school.
• Experience: Hospitality, POS, Service Industry, Non Profit, Health and Wellness, Accounting, Audio Video.
• Language: Bilingual in Spanish and English preferred.
• Math: Basic arithmetic for guest accounts.
• Business awareness: Understand profitability and guest impact.
• Computer skills: Internet and Microsoft Suite; Adobe Creative Cloud.

Responsibilities

• Creates a delightful guest experience before and during stays through courteous communication and welcoming interactions.
• Manages registrations, check-in/check-out, guest finance, and related back-office tasks.
• Recommends items to guests and provides insights to improve shop offerings and sales.
• Gathers feedback and resolves guest concerns; escalates major issues to supervisors.
• Prepares and serves food and beverages; maintains safe, clean environment through collaboration across departments.
• Supports program experiences and events, setup/teardown, and equipment provisioning.

Skills

Hospitality

Customer Service

Communication

Bilingual: Spanish/English

Education

High school diploma or GED

One-year certificate from college or technical school

Tools

Microsoft Office Suite

Adobe Creative Cloud

Job description

1440 Multiversity in Scotts Valley, CA is seeking an Operations Support Associate to support multiple campus departments, with a focus on guest satisfaction and efficient operations. You will assist with front desk tasks, registrations, check-ins, and daily guest services, while upholding high hospitality standards.

This role calls for a high school diploma or GED, experience in hospitality or service, and strong communication. Bilingual in Spanish and English is a plus.