Hospitality Operations Assistant Manager

Hyatt Taleo; Emeryville (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Hyatt House Emeryville is seeking a First Assistant Manager to lead guest service operations and support the General Manager in daily hotel management. The role demands a hands-on approach to maintain service quality, housekeeping, front office and F&B standards while driving revenue, profitability and RevPAR goals.

The ideal candidate has at least three years of management experience in hospitality, strong communication skills, and the ability to hire, train and discipline staff as needed.

Qualifications

• Minimum of three years of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
• Hotel experience preferred
• 1-2 years experience working in a guest service oriented Food & Beverage establishment preferred
• College degree preferred
• Intermediate word and excel required
• Excellent verbal and written communication skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Strong interpersonal skills and a can-do positive attitude
• Bilingual in Spanish a plus
• Ability to work with minimal supervision required

Responsibilities

• Manage daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• The First Assistant Manager will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures.

Skills

Leadership

Guest service

Communication

Multitasking

Education

College degree

Tools

Excel

Word

Job description

Hyatt House Emeryville is seeking a First Assistant Manager to lead guest service operations and support the General Manager in daily hotel management. The role demands a hands-on approach to maintain service quality, housekeeping, front office and F&B standards while driving revenue, profitability and RevPAR goals.

The ideal candidate has at least three years of management experience in hospitality, strong communication skills, and the ability to hire, train and discipline staff as needed.