Hospitality Manager: Lead Teams & Guest Experience

Shake Shack; Charlottesville (VA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Health insurance

Dental & vision insurance

Life and disability insurance

401k with company match

Paid time off

Parental leave

Commuter benefits

Flex spending

Job summary

Shake Shack Enterprises, LLC in Charlottesville, VA is seeking an experienced restaurant manager to oversee daily operations and deliver exceptional guest experiences. You will train staff, lead a team to uphold hospitality standards, and drive brand initiatives via local events and community engagement.

The role focuses on coaching, performance improvement, and maintaining high food-safety and sanitation practices, with opportunity for growth within a fast-growing hospitality brand.

Qualifications

• 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Operations management

Financial acumen

Food safety knowledge

Job description

Shake Shack Enterprises, LLC in Charlottesville, VA is seeking an experienced restaurant manager to oversee daily operations and deliver exceptional guest experiences. You will train staff, lead a team to uphold hospitality standards, and drive brand initiatives via local events and community engagement.

The role focuses on coaching, performance improvement, and maintaining high food-safety and sanitation practices, with opportunity for growth within a fast-growing hospitality brand.