Hospitality Manager: Lead Guest Experience & Team Growth

225 Hospitality; St. George (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development

Benefits package

Employee discounts

Job summary

Walk-On’s Sports Bistreaux in Louisiana is hiring a Hospitality Manager to lead daily restaurant operations and drive guest experience. You will manage labor, ensure health and safety standards, and execute marketing campaigns to support sales and brand positioning.

This role requires a proven track record in managing teams in high-volume environments and a passion for delivering exceptional service. Join a fast-growing franchise that values teamwork and a strong sense of ownership.

Qualifications

• Must have 2 years of management experience in a full-service, high-volume restaurant
• Solid track record of success in previous assignments demonstrating upward career tracking
• Strong communication and leadership skills
• Ability to work as a TEAM with management staff and employees

Responsibilities

• Maintain constant floor presence, actively greeting, welcoming and engaging with guests
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Fill in where needed to ensure guest service standards and efficient operations
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures; complete appropriate documentation of any disciplinary or corrective coaching
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests
• Carry out restaurant marketing, advertising, and promotional activities and campaigns
• Perform other duties as assigned by General Manager

Skills

Leadership

Communication

Teamwork

Guest service

Operations management

Job description

Walk-On’s Sports Bistreaux in Louisiana is hiring a Hospitality Manager to lead daily restaurant operations and drive guest experience. You will manage labor, ensure health and safety standards, and execute marketing campaigns to support sales and brand positioning.

This role requires a proven track record in managing teams in high-volume environments and a passion for delivering exceptional service. Join a fast-growing franchise that values teamwork and a strong sense of ownership.