Hospitality Manager: Elevate Service & Lead a Stellar Team

Vandelay Companies; Scottsdale (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

Dining discounts at Vandelay concepts

Professional development and career成长

Manager in Training program

Holidays off (Thanksgiving, Christmas,

Job summary

Drake’s Hollywood in Scottsdale, AZ, is seeking a seasoned hospitality leader to join as a Manager. You’ll model Vandelay’s culture, coach a high-performing team, and ensure daily operations run smoothly with an elevated guest experience.

You’ll partner with culinary leadership to ensure menu execution and adherence to high standards. We value polished, engaging professionals who communicate effectively, manage shifts, and uphold food safety and profitability while delivering memorable

Qualifications

• Excellent communication skills (written and verbal).
• Bachelor’s degree in hospitality management preferred.
• Willingness to work evenings, weekends, and holidays.
• Demonstrated leadership and team development ability.
• Commitment to guest service and hospitality standards.

Responsibilities

• Support the General Manager in leading, coaching, and developing a high-performing team that embodies Vandelay’s culture and hospitality standards.
• Lead daily floor operations with confidence and professionalism, ensuring seamless service and a consistently elevated guest experience.
• Model warm, polished hospitality and empower team members to create memorable moments for guests.
• Respond to guest concerns with professionalism and a solutions-focused mindset, turning challenges into opportunities to exceed expectations.
• Assist with training, onboarding, and continuous development of team members, ensuring strong performance and adherence to VHG standards.
• Help oversee scheduling, shift planning, and labor management to balance business needs with staffing efficiency.
• Maintain vibrant floor presence by supporting service teams, reinforcing standards, and ensuring exceptional pacing, execution, and communication.
• Support the monitoring and achievement of key financial metrics, including labor, inventory, COGS, and operational efficiencies.
• Uphold food safety, sanitation, and cleanliness standards across all areas of the restaurant.
• Partner with culinary leadership to ensure menu execution, product quality, and presentation meet Vandelay expectations.
• Ensure compliance with company policies and all local, state, and federal regulations.
• Assist with inventory management, purchasing, and proper storage and rotation of products to ensure quality and cost control.
• Help maintain the physical and aesthetic upkeep of the restaurant, ensuring a polished and inviting environment for guests and team members.
• Lead pre-shift meetings and support communication between front-of-house, back-of-house, and leadership teams.
• Use guest feedback and real-time observations to drive continuous improvement in service, hospitality, and operational flow.
• Uphold disciplinary protocols with fairness and consistency, supporting a culture of accountability and growth.

Skills

Exceptional communication

Guest engagement

Flexible scheduling

Detail-oriented

Leadership & coaching

Education

Bachelor's Degree in Restaurant / Hospitality Management

High school diploma or GED

Job description

Drake’s Hollywood in Scottsdale, AZ, is seeking a seasoned hospitality leader to join as a Manager. You’ll model Vandelay’s culture, coach a high-performing team, and ensure daily operations run smoothly with an elevated guest experience.

You’ll partner with culinary leadership to ensure menu execution and adherence to high standards. We value polished, engaging professionals who communicate effectively, manage shifts, and uphold food safety and profitability while delivering memorable