Hospitality Manager

Chick-fil-A; Germantown (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Free meals during shifts

Sundays off

Leadership development

Positive work environment

Job summary

Chick-fil-A in Germantown, MD is seeking an experienced Manager to lead daily restaurant operations, inspire and develop a team, and deliver consistently exceptional guest experiences in a fast-paced setting.

You will oversee shifts, coach leaders, monitor labor, food costs and inventory, support opening or closing, and collaborate with directors to set goals, analyze performance, and celebrate wins while upholding Chick-fil-A's values in the community.

Qualifications

• Minimum of two years of experience managing teams in restaurant, hotel, or catering environments.
• Strong track record of results in operations, team leadership, and customer service.
• Ability to handle high-volume, fast-paced work with a calm and solution-focused mindset.

Responsibilities

• Oversee restaurant operations, including kitchen execution, guest service, and shift leadership.
• Manage and coach teams of 10 or more to achieve excellence in food quality, speed, hospitality, and cleanliness.
• Lead and support opening or closing shifts while ensuring smooth handoffs and team alignment.
• Train and develop team leaders and team members through consistent feedback and coaching.
• Monitor labor, food costs, and inventory to support sustainable growth.
• Enforce high standards of appearance, timeliness, and professionalism.
• Collaborate with directors to set goals, analyze performance, and celebrate wins.
• Represent Chick-fil-A's values in the restaurant and in the community.

Skills

Team leadership

Operations management

Customer service

Coaching

Time management

Job description

Lead with Excellence in a High-Performance Environment

At Chick-fil-A, we don’t just serve food; we serve people with excellence, compassion, and purpose. We are looking for experienced, people-first leaders to help build strong teams and deliver exceptional service. If you have managed teams, delivered results, and love creating great guest experiences, we want you on our leadership team.

Role Overview

As a Chick-fil-A Manager, you will lead daily restaurant operations, inspire and develop your team, and ensure a consistently high level of service and execution. You will work alongside other leaders to drive sales, coach team performance, manage inventory and costs, and uphold operational excellence. This role is ideal for experienced managers with a background in fast-paced hospitality environments such as restaurants, hotels, or catering operations.

What You’ll Do

• Oversee restaurant operations, including kitchen execution, guest service, and shift leadership
• Manage and coach teams of 10 or more to achieve excellence in food quality, speed, hospitality, and cleanliness
• Lead and support opening or closing shifts while ensuring smooth handoffs and team alignment
• Train and develop team leaders and team members through consistent feedback and coaching
• Monitor labor, food costs, and inventory to support sustainable growth
• Enforce high standards of appearance, timeliness, and professionalism
• Collaborate with directors to set goals, analyze performance, and celebrate wins
• Represent Chick-fil-A's values in the restaurant and in the community

What We’re Looking For

• Minimum of two years of experience managing teams in restaurant, hotel, or catering environments
• Strong track record of results in operations, team leadership, and customer service
• Ability to handle high-volume, fast-paced work with a calm and solution-focused mindsetNatural leader who coaches, holds high standards, and leads by example
• Flexible availability including early mornings, evenings, and weekends
• Commitment to developing others and delivering excellent hospitality

Who Thrives in This Role

You will excel in this role if you are a confident leader who takes initiative, thinks critically under pressure, and genuinely enjoys leading people. You have likely managed restaurant shifts, directed catering teams, or overseen hospitality staff and are ready to bring that expertise into a values-driven, people-focused brand.

Compensation & Benefits

• Health, dental, and vision insurance
• Paid time off and retirement contributions
• Free meals during shifts
• Sundays off
• Ongoing leadership development and career advancement
• Positive and supportive work environment

Additional Details

• Job Type: Full-time
• Expected Hours: 25 to 45 hours per week
• Saturday availability is required.
• Commute: Must be able to reliably commute or relocate prior to start date

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.