Front of House Manager

Chick-fil-A; Bristol (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Sundays off

Employee meals

Free uniforms

Scholarship opportunities

Leadership development

Job summary

Chick-fil-A The Pinnacle is seeking a Front of House Manager to lead daily operations, ensure exceptional guest experiences, and develop a high-performing team. You will oversee staffing, coaching, and adherence to hospitality standards in a fast-paced environment.

Join a culture focused on teamwork, accountability, and service, with leadership development opportunities and a strong emphasis on guest satisfaction and community impact.

Qualifications

• Must be 18 years of age or older.
• Bachelor’s Degree preferred but not required.
• Leadership experience preferred in hospitality, restaurant, retail, or customer service.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to lead effectively in a fast-paced environment.
• Dependable, coachable, adaptable, and team-oriented.
• Ability to stand for extended periods and lift up to 50 pounds.
• Passion for serving others and developing people.

Responsibilities

• Lead Front of House operations to ensure exceptional guest experiences.
• Maintain appropriate staffing levels and efficient daily operations.
• Coach and develop team members and future leaders.
• Foster a culture of accountability, teamwork, and hospitality.
• Provide real-time coaching, feedback, and recognition.
• Resolve guest concerns with professionalism and care.
• Ensure compliance with food safety, cleanliness, and operational standards.
• Manage Front of House facilities and maintain an organized, welcoming environment.
• Support business goals through effective execution and strategic leadership.
• Partner with the Front of House Director and senior leadership team to drive results.

Skills

Leadership experience

Strong communication

Interpersonal skills

Conflict-resolution

Lead in fast-paced environment

Dependable

Adaptable

Team-oriented

Passion for serving others

Education

Bachelor’s Degree preferred

Job description

Restaurant Front of House Manager

Chick-fil-A The Pinnacle

Are you a servant leader who thrives in a fast-paced environment and is passionate about creating exceptional guest experiences? Do you enjoy developing people, leading teams, and driving operational excellence? If so, we have an exciting opportunity for you!

As a Front of House Manager, you will play a key leadership role in creating a culture of hospitality, accountability, and teamwork. You will work alongside our leadership team to ensure operational excellence while developing and supporting team members to reach their full potential.

At The Pinnacle Chick-fil-A it is our mission to be a positive part of our guests' lives and the communities we serve. We believe great leaders create great experiences-for both guests and team members.

Why You'll Love Working for Us:

• Leadership Growth: We are committed to developing leaders through hands-on experience, mentorship, ongoing training, and opportunities for advancement.
• Work-Life Balance: We value your time outside of work and offer flexible scheduling, with Sundays always off.
• Meaningful Impact: Lead a team that serves thousands of guests each week while helping create memorable experiences and a positive workplace culture.
• Team Culture: Join a team that works hard, celebrates wins, supports on another, and strives for excellence every day.
• Comprehensive Training: Receive extensive training in leadership, hospitality, operations, coaching, and business management.

Benefits:

• Competitive compensation up to $22 per hour based on availability, experience, and qualifications
• Quarterly performance evaluations with opportunities for raises
• Leadership development and advancement opportunities
• Scholarship opportunities
• Employee meals
• Free uniforms
• Sundays off
• Positive, team-oriented work environment

Responsibilities:

• Lead Front of House operations to ensure exceptional guest experiences
• Maintain appropriate staffing levels and efficient daily operations
• Coach and develop team members and future leaders
• Foster a culture of accountability, teamwork, and hospitality
• Provide real-time coaching, feedback, and recognition
• Resolve guest concerns with professionalism and care
• Ensure compliance with food safety, cleanliness, and operational standards
• Manage Front of House facilities and maintain an organized, welcoming environment
• Support business goals through effective execution and strategic leadership
• Partner with the Front of House Director and senior leadership team to drive results

Qualifications and Skills:

• Must be 18 years of age or older.
• Bachelor’s Degree preferred but not required
• Leadership experience preferred, especially in hospitality, restaurant, retail, or customer service environments
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to lead effectively in a fast-paced environment
• Dependable, coachable, adaptable, and team-oriented
• Ability to stand for extended periods and lift up to 50 pounds
• Passion for serving others and developing people

Please do not contact the restaurant directly regarding your application.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.