People-First General Manager, High-Volume Hospitality

Shake Shack; New York (NY); On-site; USD 68,000 - 87,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

401k with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

Flexible spending accounts

Development opportunities

Job summary

Shake Shack is seeking a Restaurant General Manager in New York to lead a high-volume team and ensure exceptional hospitality. The role focuses on people development, operational excellence, budget oversight, and brand promotion within the local community.

Ideal candidates bring 3+ years of GM experience, strong leadership, and a proven track record with P&L responsibilities, health and safety standards, and staff training.

Qualifications

• 3+ years in restaurant general management in high-volume settings.
• Knowledge of restaurant operations including personnel management, sanitation and health codes.
• Ability to train others on Shack operations.
• Proven hospitality mindset and ability to motivate staff.
• Strong leadership and coaching skills.
• Proficiency with financial aspects of business operations.
• 3+ years of P&L responsibilities.
• Food handler certificate preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top‑notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote health and safety compliance.
• Manage payroll and scheduling.
• Promote the Shake Shack brand in the local community through events.

Skills

Leadership

Team management

Hospitality

P&L experience

Financial acumen

Training others

Food safety knowledge

Flexibility

Job description

Shake Shack is seeking a Restaurant General Manager in New York to lead a high-volume team and ensure exceptional hospitality. The role focuses on people development, operational excellence, budget oversight, and brand promotion within the local community.

Ideal candidates bring 3+ years of GM experience, strong leadership, and a proven track record with P&L responsibilities, health and safety standards, and staff training.