Hospitality Key Account Manager - Tech Solutions

Mitel; United States; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid time off

Job summary

Mitel seeks a dynamic Named Account Manager for Hospitality Sales in the United States to prospect, manage, and close opportunities within assigned accounts and new logos.

The role emphasizes consultative technology sales, collaboration with channel partners, and value-based pricing to drive revenue growth while delivering exceptional customer satisfaction and strategic account plans.

Qualifications

• Bachelor’s degree preferred; or high school diploma plus experience in lieu of degree.
• Experience in consultative technology sales, with a focus on Unified Communications and Consultative Contact Center solutions.
• Must have experience selling into the Hospitality vertical.
• Knowledge of Cloud computing, VMware and Data Centers is a required asset.
• Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad and others a plus.
• Creative with business planning and implementing sales initiatives.
• Possesses strong Account planning skills.
• Proven track record of meeting or exceeding sales targets and quotas using a consultative approach.
• Strong negotiation and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and other sales tools for pipeline management and reporting.
• Ability to work independently and as part of a collaborative team environment.

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all account-related matters.
• Generating Hospitality business opportunities and managing the sales process through to closure of the sale.
• Collaborates with partners for prospecting within named accounts, leveraging partner engagement.
• Support deal structure and pricing with business-value analysis and negotiate prices for proactive bids and proposals.
• Ensure high levels of customer satisfaction by consistently delivering value, exceeding expectations, and promptly addressing any issues or concerns that may arise.
• Excellent written and oral communication skills, selling and negotiation skills, and time management skills.
• Utilize a consultative sales approach to understand clients’ needs and recommend tailored solutions that address their unique challenges.
• Collaborate with cross-functional teams to develop and implement strategic sales plans to achieve targets and drive revenue growth.
• Conduct in-depth discovery sessions with potential clients to uncover pain points and business objectives.
• Customize product presentations and demonstrations to showcase how our technology solutions can solve clients’ specific problems.
• Provide timely and accurate sales forecast and reports to management, outlining performance metrics and key achievements.
• Continuously strive to exceed sales targets and contribute to the overall success of the sales team.

Skills

Consultative sales

Negotiation

Communication

Account planning

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

CRM software

Sales tools

Cloud computing knowledge

Competitive solutions knowledge

Job description

Mitel seeks a dynamic Named Account Manager for Hospitality Sales in the United States to prospect, manage, and close opportunities within assigned accounts and new logos.

The role emphasizes consultative technology sales, collaboration with channel partners, and value-based pricing to drive revenue growth while delivering exceptional customer satisfaction and strategic account plans.