Information Technology Support Specialist Tier 1

Creative Financial Staffing, LLC; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an Information Technology Support Specialist Tier 1 in Columbus, OH area to deliver frontline technical assistance for a growing hospitality organization. This onsite role supports desktops, networks, mobile devices, and POS systems while building a career in IT.

You will troubleshoot a range of technologies, document steps in a ticketing system, and collaborate with vendors and the IT team to resolve issues.

Qualifications

• High school diploma or GED required.
• Basic knowledge of Windows, Office, hardware, printers, and mobile devices.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability for Thursday through Monday schedule, including evenings and weekends.

Responsibilities

• Serve as the first point of contact for associates needing technical assistance.
• Troubleshoot computers, software, printers, mobile devices, networks, and peripherals.
• Support restaurant technology including POS systems and online ordering platforms.
• Document requests and resolutions in the ticketing system.
• Escalate complex issues and collaborate with vendors and IT team.
• Assist with device setup, deployment, inventory tracking, and other tech initiatives.

Skills

Windows basics

Microsoft Office

Hardware & peripherals

Customer service

Prioritization

Education

High school diploma or GED

Tools

POS systems

Remote support tools

Ticketing software

Job description

Information Technology Support Specialist Tier 1

Location: Columbus, OH Area
Schedule: Full-Time, Onsite
Salary: $55,000- $65,000

Launch Your IT Career with a Hands-On Support Role

Are you passionate about technology and helping people solve problems? We’re looking for an Information Technology Support Specialist Tier 1 to provide frontline technical support for a growing hospitality organization. This is an excellent opportunity for someone looking to build a career in IT while gaining experience with desktop support, networking, mobile devices, and restaurant technology.

Why You’ll Love This Opportunity

• Gain hands-on experience supporting a wide variety of technologies and end users.
• Develop your troubleshooting skills across hardware, software, networking, mobile devices, and point-of-sale systems.
• Work in a fast-paced environment where your contributions directly impact daily business operations.
• Build experience with ticketing systems, remote support tools, asset management, and vendor coordination.
• Join a well-established organization known for excellence in hospitality and customer service.

What You’ll Be Doing

• Serve as the first point of contact for associates needing technical assistance.
• Troubleshoot issues involving computers, software, printers, mobile devices, networks, and peripherals.
• Support restaurant technology, including POS systems, kitchen display systems, phones, internet connectivity, and online ordering platforms.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues and collaborate with vendors and IT team members as needed.
• Assist with device setup, deployment, inventory tracking, and other technology support initiatives.

What We’re Looking For

• High school diploma or GED.
• Basic knowledge of Microsoft Windows, Microsoft Office, computer hardware, printers, and mobile devices.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Ability to work the required Thursday through Monday schedule, including evenings and weekends.

Preferred Experience

• Help desk, desktop support, technical support, customer service, retail, restaurant, or hospitality technology experience.
• Experience supporting POS systems, ticketing platforms, or remote support tools is a plus.