Tier 1 Restaurant IT Support Specialist – Evenings/Weekends

My Rusty Bucket; Columbus (OH); Hybrid; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Cameron Mitchell Restaurants is seeking an Information Technology Support Specialist Tier 1 in Columbus, OH. The role provides first-level support for associates and venues, handling hardware, software, POS, and network issues with timely, professional service.

Responsibilities include incident management, remote support, and collaboration with vendors. The candidate must work the Thursday–Monday schedule, including weekends and extended evenings, with travel to local locations as needed.

Qualifikationen

• Required: basic knowledge of computer hardware, Windows OS, Microsoft Office, printers, mobile devices.
• Strong customer-service and problem-solving abilities.
• Ability to listen, ask useful questions, and explain technical info clearly.
• Ability to manage multiple tickets and prioritize in a fast-paced environment.

Aufgaben

• Serve as first point of contact for associates with technology issues.
• Receive, assess, document, and resolve routine incidents and service requests.
• Provide support via phone, remote tools, and in-person when needed.
• Troubleshoot hardware, software, printers, network, and peripherals.
• Support POS, kitchen display, online ordering, phones, and connectivity.
• Document troubleshooting steps and resolutions in tickets.
• Escalate urgent or complex issues per procedures.
• Maintain knowledge articles and contribute to IT documentation.

Kenntnisse

Customer service

Problem solving

Windows OS

Microsoft Office

Communication

Documentation

Multitasking

Ausbildung

High school diploma or GED

Tools

Ticketing systems

Remote-support tools

Asset tracking

Jobbeschreibung

Cameron Mitchell Restaurants is seeking an Information Technology Support Specialist Tier 1 in Columbus, OH. The role provides first-level support for associates and venues, handling hardware, software, POS, and network issues with timely, professional service.

Responsibilities include incident management, remote support, and collaboration with vendors. The candidate must work the Thursday–Monday schedule, including weekends and extended evenings, with travel to local locations as needed.