Hospitality IT Manager: 24/7 Tech Lead

Melia Hotels International S.A.(Meliá); New York (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Melia Hotels International S.A.(Meliá) is seeking an IT Help Desk/Desktop Support specialist in our New York properties. You will provide high-level IT support to guests and staff, perform hardware/software configuration, and ensure reliable network services on site and remotely when needed.

The role requires a degree in IT and 2+ years in Help Desk, with hospitality IT experience preferred. Knowledge of Opera PMS,MICROS and HotSOS is a plus. A strong customer focus and teamwork are essential.

Qualifications

• Associate’s or Bachelor's degree in information technology or a related field.
• 2+ years of Help Desk or desktop support experience; hospitality IT is a plus.
• Proficient knowledge of Microsoft operating systems and common applications.
• Familiarity with hotel tech such as Opera PMS, MICROS POS and related software.
• Strong communication skills and a customer-oriented approach.

Responsibilities

• Provide efficient IT support to guests and staff, with 24/7 coverage on site or remotely as needed.
• Perform configuration, installation and troubleshooting of workstation hardware and software.
• Manage imaging, server/workstation configuration and backups.
• Handle network administration, troubleshooting and maintenance of switches and services.
• Prioritize multiple tasks and coordinate with hotel departments to ensure guest satisfaction.

Skills

Help Desk

Desktop Support

Windows OS

Networking

Security Basics

Hotel IT Systems

Customer Service

Communication

Education

Associate/Bachelor in IT

Tools

Opera PMS

MICROS POS

HotSOS

Windows Server

VPN

Job description

Melia Hotels International S.A.(Meliá) is seeking an IT Help Desk/Desktop Support specialist in our New York properties. You will provide high-level IT support to guests and staff, perform hardware/software configuration, and ensure reliable network services on site and remotely when needed.

The role requires a degree in IT and 2+ years in Help Desk, with hospitality IT experience preferred. Knowledge of Opera PMS,MICROS and HotSOS is a plus. A strong customer focus and teamwork are essential.