Information Technology Manager

Melia Hotels International S.A.(Meliá); New York (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Melia Hotels International S.A.(Meliá) is seeking an IT Help Desk/Desktop Support specialist in our New York properties. You will provide high-level IT support to guests and staff, perform hardware/software configuration, and ensure reliable network services on site and remotely when needed.

The role requires a degree in IT and 2+ years in Help Desk, with hospitality IT experience preferred. Knowledge of Opera PMS,MICROS and HotSOS is a plus. A strong customer focus and teamwork are essential.

Qualifications

• Associate’s or Bachelor's degree in information technology or a related field.
• 2+ years of Help Desk or desktop support experience; hospitality IT is a plus.
• Proficient knowledge of Microsoft operating systems and common applications.
• Familiarity with hotel tech such as Opera PMS, MICROS POS and related software.
• Strong communication skills and a customer-oriented approach.

Responsibilities

• Provide efficient IT support to guests and staff, with 24/7 coverage on site or remotely as needed.
• Perform configuration, installation and troubleshooting of workstation hardware and software.
• Manage imaging, server/workstation configuration and backups.
• Handle network administration, troubleshooting and maintenance of switches and services.
• Prioritize multiple tasks and coordinate with hotel departments to ensure guest satisfaction.

Skills

Help Desk

Desktop Support

Windows OS

Networking

Security Basics

Hotel IT Systems

Customer Service

Communication

Education

Associate/Bachelor in IT

Tools

Opera PMS

MICROS POS

HotSOS

Windows Server

VPN

Job description

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Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: To consider your candidacy, it's important that you are part of the Hotel Management Talent Pool.

Additionally, before applying, you must inform your direct supervisor and/or Hotel Director, as well as your HR manager, about your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

• Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
• Provide a high level of IT support services to guests and staff as well as 24 hour coverage for the computer systems, either on site or remotely, depending on business needs.
• Preform configuration/installation and troubleshooting of workstation hardware and software, including laptops, tablets, printers and mobile devices.
• Responsible for desktop imaging and configuration of Server and Workstations and backup systems.
• Network administration, PC and network trouble shooting, network switch management, Mail Server management, operating system and application software upgrading.
• Prioritization of multiple projects and demands on a weekly, daily and hourly basis.
• Anti-virus and firewall management, hardware configuration and troubleshooting
• Hotel specific application maintenance and administration and installation of Ethernet cabling.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Acts as Manager on Duty as required.
• Complete projects and other tasks as assigned.

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “ Very Inspiring People ”, follow us on:

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

REQUIREMENTS:

• An Associate’s, Bachelor’s degree or technical institute’s degree/certificate in information Technology, information systems, of related technology field.
• 2+ year’s Help Desk, Desktop support experience required; previous hospitality information technology experience desired.
• Proficient knowledge of Microsoft operating systems and applications.
• Knowledge of and experience working with security management systems.
• Understanding of advance desktop infrastructure, commonly used concepts and practices.
• Knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).
• Must be legally authorized to work in the United States.
• Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
• Knowledge of Opera (PMS), MICROS (POS), and HotSOS preferred.
• Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
• Deal with the general public, customers, associates, and government officials with tact and courtesy.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Interpret established policies and understand the government regulations pertaining to the business.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• See differences in widths and lengths of lines such as those on graphs.
• Must be able to change activity frequently, and cope with interruptions.
• Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays depending on business demands.
• Also must be available to be on-call after working hours