Information Technology Manager

Meliá Hotels International; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Meliá Hotels International in New York City seeks an Information Technology Manager to oversee the operation and maintenance of all computer systems, data and voice communications at the property. This role provides high-level IT support to guests and staff, with 24/7 coverage on-site or remotely depending on business needs.

Responsibilities include configuring workstations, imaging servers, network administration, and coordination with other hotel departments.

Qualifications

• 2+ years of Help Desk/Desktop support experience.
• Hospitality IT experience desired.
• Proficient with Microsoft operating systems and applications.
• Knowledge of security management systems.
• Understanding of advanced desktop infrastructure concepts.
• Networking knowledge: TCP/IP, DNS, DHCP, Wireless (802.11x).
• Must be legally authorized to work in the United States.
• Numbers-oriented with strong written communication and spreadsheet skills.
• Experience with Opera (PMS), MICROS (POS), and HotSOS preferred.

Responsibilities

• Operate and maintain computer systems, data and voice communications at the property.
• Provide IT support to guests and staff with 24-hour coverage on-site or remotely.
• Configure/install and troubleshoot workstation hardware/software including laptops, tablets, printers, and mobile devices.
• Image and configure servers/workstations and backup systems.
• Manage network systems, troubleshooting, switches, mail server, OS/app upgrades.
• Prioritize multiple projects daily/weekly/hourly.
• Manage antivirus/firewall, hardware configuration and troubleshooting.
• Maintain hotel-specific applications and Ethernet cabling.

Skills

Help Desk

Desktop Support

Customer Service

Communication

Networking

On-site & Remote Support

Education

IT/IS degree

Tools

Opera PMS

MICROS POS

HotSOS

Job description

Career Opportunities: Information Technology Manager (40970)

Requisition ID40970-Posted07/23/2026-United States-New York City-IT and Telecommunications-Hotel management

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

Responsibilities:

• Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
• Provide a high level of IT support services to guests and staff as well as 24 hour coverage for the computer systems, either on site or remotely, depending on business needs.
• Preform configuration/installation and troubleshooting of workstation hardware and software, including laptops, tablets, printers and mobile devices.
• Responsible for desktop imaging and configuration of Server and Workstations and backup systems.
• Network administration, PC and network trouble shooting, network switch management, Mail Server management, operating system and application software upgrading.
• Prioritization of multiple projects and demands on a weekly, daily and hourly basis.
• Anti-virus and firewall management, hardware configuration and troubleshooting
• Hotel specific application maintenance and administration and installation of Ethernet cabling.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Acts as Manager on Duty as required.
• Complete projects and other tasks as assigned.

REQUIREMENTS:

• An Associate’s, Bachelor’s degree or technical institute’s degree/certificate in information Technology, information systems, of related technology field.
• 2+ year’s Help Desk, Desktop support experience required; previous hospitality information technology experience desired.
• Proficient knowledge of Microsoft operating systems and applications.
• Knowledge of and experience working with security management systems.
• Understanding of advance desktop infrastructure, commonly used concepts and practices.
• Knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).
• Must be legally authorized to work in the United States.
• Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
• Knowledge of Opera (PMS), MICROS (POS), and HotSOS preferred.
• Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
• Deal with the general public, customers, associates, and government officials with tact and courtesy.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Interpret established policies and understand the government regulations pertaining to the business.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• See differences in widths and lengths of lines such as those on graphs.
• Must be able to change activity frequently and cope with interruptions.
• Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays depending on business demands.
• Also must be available to be on-call after working hours

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

SALARY RANGE : 75,000.00 - 85,000.00