IT Systems Specialist

PMI Entertainment Group; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

PMI Entertainment Group is seeking an IT professional to troubleshoot issues, support end users, and help optimize operating procedures for seamless event operations in Green Bay, WI. The role collaborates with vendors, provides staff training, and contributes to system enhancements.

Responsibilities include administering the event management and POS systems, testing upgrades, maintaining documentation, and ensuring security.

Qualifications

• Associate degree in computer science or equivalent
• Two to four years of related IT support experience preferred
• Strong communication and time-management skills
• Ability to learn ERP and vendor systems
• Detail oriented with strong documentation skills
• Evening, weekend, and holiday hours may be required

Responsibilities

• Troubleshoot system issues and provide end-user support
• Develop operating procedures and SOPs
• Promote best practices and facilitate end-user communication with vendors
• Deliver staff training on system functionality by role
• Assist with integrating new technology to improve efficiency
• Support retail and food/beverage POS hardware and software
• Configure and administer the event management system as needed
• Test upgrades and system releases before deployment
• Create reports and maintain system documentation
• Coordinate tasks and deadlines within IT team
• Stay updated on system upgrades and vendor offerings
• Partner with supervisors to streamline processes and projects
• Work onsite during event support rotations
• Ensure system security and user profile integrity
• Adhere to safety programs and training requirements

Skills

IT support

ERP systems

Multi-tasking

Communication

Time management

Confidentiality

Documentation

Vendor interaction

Microsoft Office

Education

Associate degree in computer science

Tools

Microsoft Office

ERP systems

Job description

Job Details

Job Location: Resch Complex - On-Site - Green Bay, WI 54304, Position Type: Full Time, Department: Information Technology Reports to: IT Director Supervises Others: No DOL Status: Full-Time Exemption Status: Salaried; Exempt

General Summary

This role is responsible for troubleshooting system issues, providing technical support to users, developing operating procedures, and recommending system enhancements to improve performance and support seamless event operations. The position identifies and promotes best practices by facilitating effective communication between end users and system vendors.

Job Duties

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Delivers training to staff members on system functionality based on the employee role and system.
• Proactively assists other staff members to use hardware and software more effectively.
• Investigates new technology and assists with implementing systems that improve efficiency and usability for end-users.
• Analyzes all company software to develop SOP’s and best practices in programs to include, but not limited to event management system, point of sale systems, and inventory systems.
• Provides IT support for retail and food and beverage point of sale systems, including hardware, software, and next generation ordering solutions.
• Completes training on the company-owned event management system and serves as the system administrator. This includes setting up registrations, assisting with exhibitor portals and updating price lists.
• Stay up to date on all upgrades/system releases and test the systems before upgrades are released.
• Guides team members to achieve greater utilization of company owned software and systems.
• Works with vendors to procure hardware, software, and support services
• Maintains system security and integrity and user profiles.
• Presents solutions to the Director of IT regarding workflow challenges, software enhancements, or required upgrades to company-owned systems.
• Collaborates with supervisors and department leads to streamline processes and special projects.
• Creates/writes reports as requested.
• Maintains documentation for existing and new systems.
• Coordinates and assigns tasks to co-workers within a work unit or project.
• Resolves routine questions and problems and sets project deadlines.
• Responsible for following, observing, and participating in all Company related safety programs, procedures, and training sessions, as well as reporting potentially unsafe procedures.
• Maintains knowledge of new developments in the field by attending related educational programs, seminars, webinars and other educational courses.
• Assists in other IT areas as necessary.
• Participates in on-site rotation for event support
• Other duties as assigned by supervisor.

Qualifications: Knowledge, Skills and Abilities Required

• Knowledge of information technology at a level normally acquired through completion of an associate degree in computer science.
• Two to four years of relevant professional experience is preferred.
• Interpersonal skills required to communicate effectively with all levels of company personnel.
• Able to learn various ERP systems.
• Able to make system recommendations.
• Able to write processes and procedures.
• Must be able to meet deadlines.
• Must be able to multi-task as there can be many interruptions in the day.
• Previous experience utilizing Microsoft Office is required.
• Requires the ability to maintain confidentiality of company records.
• Detail oriented, professional attitude.
• Possess strong organizational and time management skills with little supervision.
• Ability to interact with employees and vendors in a professional manner.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Ability to give, receive and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans. Requires excellent interpersonal skills.
• Evening, weekend, and holiday hours will be required

PMI Entertainment Group is an affirmative Action, Equal Opportunity Employer