Service Desk Analyst: Impactful IT Support & Solutions

Isuitellc; Nashville (TN); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health Insurance

Vision Insurance

401k with Discretionary Company Contributions

Tuition Reimbursement Program

Paid Time Off

Discretionary Annual Bonus

Job summary

Isuitellc is looking for a qualified ServiceDesk Analyst to join their team in Nashville, TN. The candidate will act as the first point of contact for end users needing technical assistance, focusing on hardware, software, and network issue resolution while ensuring high-quality customer service.

The role requires 1+ years of experience, with responsibilities including supporting users, managing Active Directory, and contributing to a knowledge base. The position offers a salary range between $52,000 and $59,000 along with comprehensive benefits.

Qualifications

• 1+ year in a help desk, service desk, or technical support role.
• Working knowledge of Windows and common business applications.
• Experience with ITSM platforms is a plus.

Responsibilities

• Respond to incoming support requests via various channels.
• Diagnose and resolve hardware, software, and network issues.
• Document all interactions and troubleshooting steps accurately.

Skills

Customer service orientation

Clear communication

Attention to detail

Ability to manage multiple priorities

Education

Associate's degree in IT or related field

Tools

Halo PSA

ConnectWise

ServiceNow

Microsoft 365

Active Directory

Job description

Isuitellc is looking for a qualified ServiceDesk Analyst to join their team in Nashville, TN. The candidate will act as the first point of contact for end users needing technical assistance, focusing on hardware, software, and network issue resolution while ensuring high-quality customer service.

The role requires 1+ years of experience, with responsibilities including supporting users, managing Active Directory, and contributing to a knowledge base. The position offers a salary range between $52,000 and $59,000 along with comprehensive benefits.