Hospitality Host: Luxury Player Relations & Experience

Boyd Gaming; St. Charles (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation seeks a proactive host to attract mid-to-high limit players and provide exceptional guest service at our Kentucky casino properties. You will develop relationships with midrange gaming customers to encourage repeat visits and drive loyalty, aiming to maximize guest satisfaction and profitability.

The role requires strong communication skills, the ability to listen to cues, and a systematic, process-oriented approach to ensure seamless guest experiences and repeat business

Qualifications

• Develop and coordinate methods to attract mid-to-high limit players and host such guests to ensure guest satisfaction and repeat visits.
• Develop and establish relationships with midrange gaming customers to encourage return visits; create customer loyalty and increase theoretical/earning potential value.

Responsibilities

• Think independently to maximize customer service experience and program profitability.
• Manage time effectively and perform multiple tasks simultaneously.
• Maintain a systematic, process-oriented mindset for seamless end-to-end guest experiences.
• Demonstrate excellent oral and written communication skills.
• Listen and respond to visual and aural cues.

Skills

Customer service

Relationship building

Time management

Process orientation

Written & verbal communication

Job description

Boyd Gaming Corporation seeks a proactive host to attract mid-to-high limit players and provide exceptional guest service at our Kentucky casino properties. You will develop relationships with midrange gaming customers to encourage repeat visits and drive loyalty, aiming to maximize guest satisfaction and profitability.

The role requires strong communication skills, the ability to listen to cues, and a systematic, process-oriented approach to ensure seamless guest experiences and repeat business