Hospitality Host

Boyd Gaming; Saint Charles (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd Gaming is seeking a guest host to attract mid-to-high limit players and coordinate guest experiences to ensure satisfaction and repeat visits.

The role focuses on developing relationships with midrange customers to encourage return visits, foster loyalty, and maximize earnings potential while delivering exceptional service.

Qualifications

• Ability to make independent decisions to maximize service and profitability.
• Strong multitasking and time management.
• Systematic, process-oriented mindset for seamless experiences.
• Excellent oral and written communication skills.
• Ability to listen and respond to cues.

Responsibilities

• Attract mid-to-high limit players and host guests to drive satisfaction.
• Develop relationships to encourage return visits.
• Create customer loyalty and increase earning potential value.
• Coordinate methods to maximize program profitability.

Skills

Customer service

Time management

Process orientation

Written communication

Active listening

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Under general supervisor, develop and coordinate methods to attract mid-to-high limit players and host such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers to encourage return visits; create customer loyalty and increate theoretical/earning potential value.

Qualifications

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.