Casino Guest Relations Host: Mid/High Limit Concierge

Ameristar-Casinos,-Inc.; Saint Charles (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation is seeking an experienced casino host to attract mid-to-high limit players and deliver exceptional guest experiences. This role focuses on developing relationships with midrange gaming customers to encourage repeat visits and build loyalty, driving long-term value for the property.

Ideal candidates will demonstrate strong communication, time management and a proactive mindset to maximize customer service and profitability in a fast-paced environment.

Qualifications

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent oral and written communication skills.
• Ability to listen and respond to visual and aural cues.

Responsibilities

• Attract mid-to-high limit players and host such guests to ensure guest satisfaction and repeat visits.
• Develop and establish relationships with midrange gaming customers to encourage return visits; create customer loyalty and increate theoretical/earning potential value.

Skills

Independent thinking

Time management

Process-oriented mindset

Oral and written communication

Active listening and cue response

Job description

Boyd Gaming Corporation is seeking an experienced casino host to attract mid-to-high limit players and deliver exceptional guest experiences. This role focuses on developing relationships with midrange gaming customers to encourage repeat visits and build loyalty, driving long-term value for the property.

Ideal candidates will demonstrate strong communication, time management and a proactive mindset to maximize customer service and profitability in a fast-paced environment.