Hospitality Host: Create Warm, Effortless Guest Moments

Union Square Hospitality Group; Boston (MA); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay $18

Health coverage

401(k) matching

Paid time off

Dining discount

Parking subsidy

Job summary

Union Square Hospitality Group is preparing Ci Siamo Boston at Commonwealth Pier and seeks a friendly Host to greet guests and support dining room operations. This role centers on warm hospitality and coordinating seatings with the Maître D while maintaining a welcoming front-of-house presence.

As a Host, you will welcome guests by phone and in person, answer questions about hours, menus, and reservations, and assist with service tasks as needed.

Qualifications

• Experience in a guest facing role in a restaurant preferred, but not necessary.
• Availability for lunch shifts.
• Ability to walk or stand for long periods of time.
• Ability to balance & carry multiple plates, glass racks and/or glasses, and lift objects up to 30 lbs.
• English fluency and additional languages preferred, but not required.

Responsibilities

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests whether in person or over the phone
• Partner with Maître D to quote accurate wait times while finding the yes for all guests
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
• Engage in table maintenance and resetting with efficiency, speed and grace
• Stay informed and knowledgeable of all menu items and proper mise to accompany each dish
• Maintain the high standards of cleanliness and proper appearance throughout all areas of the restaurant
• Act as a liaison between the guest, management, service staff and kitchen
• Assist with Coat Check duties as needed
• Work with efficiency and a sense of urgency while remaining composed
• Demonstrates a passion for guest experience and an eagerness to learn and grow

Skills

Guest service

Lunch shifts

Mobility

Plating & service support

English fluency

Job description

Union Square Hospitality Group is preparing Ci Siamo Boston at Commonwealth Pier and seeks a friendly Host to greet guests and support dining room operations. This role centers on warm hospitality and coordinating seatings with the Maître D while maintaining a welcoming front-of-house presence.

As a Host, you will welcome guests by phone and in person, answer questions about hours, menus, and reservations, and assist with service tasks as needed.