Hospitality Host: Club Lounge & Guest Experience

Sheraton; Ann Arbor (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Sheraton in Ann Arbor is seeking a Host/Hostess to be the welcoming face of our dining venues. You will manage reservations, greet guests, and coordinate seating to ensure a smooth front-of-house experience.

This role emphasizes guest service, teamwork, and flexibility, with duties including stocking, assisting with lounge and restaurant operations, and supporting events as needed. Previous hospitality experience is preferred; eligibility to work in the United States is required.

Qualifications

• Previous hospitality or guest service experience preferred.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Strong customer service and communication skills.
• Able to stand for extended periods.

Responsibilities

• Welcome and engage guests in the Club Lounge, providing attentive service.
• Maintain a clean, organized lounge environment at all times.
• Anticipate guest needs and respond to requests promptly.
• Assist with stock and inventory in lounge and pantry areas.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Job description

Sheraton in Ann Arbor is seeking a Host/Hostess to be the welcoming face of our dining venues. You will manage reservations, greet guests, and coordinate seating to ensure a smooth front-of-house experience.

This role emphasizes guest service, teamwork, and flexibility, with duties including stocking, assisting with lounge and restaurant operations, and supporting events as needed. Previous hospitality experience is preferred; eligibility to work in the United States is required.