Hospitality Group Reservations Specialist

Memphis RiverLine Hotel; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Memphis RiverLine Hotel is seeking a detail‑oriented Reservation Group Coordinator to join our dynamic hospitality team. You’ll be the key link between sales, events, and front office, ensuring group reservations run smoothly from start to finish.

You’ll manage room blocks, reservations, and guest details with precision, delivering outstanding service that reflects our commitment to excellence. The ideal candidate thrives in a fast‑paced environment and communicates effectively with clients and

Qualifications

• Previous hotel or reservations experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems (Opera or similar).
• Ability to work collaboratively across departments.
• Strong customer service mindset and professional demeanor.
• Bachelor’s degree or equivalent hospitality experience preferred.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Organizational skills

Multitasking

Written and verbal communication

Attention to detail

Microsoft Office

Opera or PMS

Cross-department collaboration

Customer service

Education

Bachelor’s degree or hospitality experience

Tools

Opera or similar PMS

Job description

Memphis RiverLine Hotel is seeking a detail‑oriented Reservation Group Coordinator to join our dynamic hospitality team. You’ll be the key link between sales, events, and front office, ensuring group reservations run smoothly from start to finish.

You’ll manage room blocks, reservations, and guest details with precision, delivering outstanding service that reflects our commitment to excellence. The ideal candidate thrives in a fast‑paced environment and communicates effectively with clients and