Front Office Leader: Guest Experience & Revenue

Hyatt Centric Beale Street Memphis; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Hyatt Centric Beale Street Memphis is seeking a Front Office Manager to lead the guest service team with attentiveness, courtesy and efficiency. You will maximize occupancy and room revenue while maintaining brand standards and guest satisfaction.

The role requires 5+ years in hospitality with supervisory experience, strong communication and a proven ability to manage schedules, training and operational procedures in a fast-paced environment.

Qualifications

• At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree with 3+ years of experience, or a 4-year degree with 1+ year.
• Supervisory experience required.
• Proficient in Windows OS, company-approved spreadsheets and word processing.
• Must have a valid driver’s license.

Responsibilities

• Respond to guest requests, problems, or incidents at Front Desk or Reservations with courtesy and efficiency.
• Motivate, coach, counsel and discipline Front Desk staff per SOPs.
• Ensure compliance to brand and company training standards.
• Conduct Front Desk interviews and performance appraisals.
• Develop employee morale and ensure Front Desk training.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate efficiency.

Skills

Supervisory experience

Customer service leadership

Strong communication

Financial acumen

Education

5+ years in hospitality or related field

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

Tools

P.B.X. console

Front Office system

Cash handling systems

Job description

Hyatt Centric Beale Street Memphis is seeking a Front Office Manager to lead the guest service team with attentiveness, courtesy and efficiency. You will maximize occupancy and room revenue while maintaining brand standards and guest satisfaction.

The role requires 5+ years in hospitality with supervisory experience, strong communication and a proven ability to manage schedules, training and operational procedures in a fast-paced environment.