Reservations Group Coordinator

Memphis RiverLine Hotel; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Memphis RiverLine Hotel is seeking a detail‑oriented Reservation Group Coordinator to join our dynamic hospitality team. You’ll be the key link between sales, events, and front office, ensuring group reservations run smoothly from start to finish.

You’ll manage room blocks, reservations, and guest details with precision, delivering outstanding service that reflects our commitment to excellence. The ideal candidate thrives in a fast‑paced environment and communicates effectively with clients and

Qualifications

• Previous hotel or reservations experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems (Opera or similar).
• Ability to work collaboratively across departments.
• Strong customer service mindset and professional demeanor.
• Bachelor’s degree or equivalent hospitality experience preferred.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure flawless group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports for group status and pick-up.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Skills

Organizational skills

Multitasking

Written and verbal communication

Attention to detail

Microsoft Office

Opera or PMS

Cross-department collaboration

Customer service

Education

Bachelor’s degree or hospitality experience

Tools

Opera or similar PMS

Job description

Property Description

Memphis RiverLine Hotel (formerly Sheraton Memphis) is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Memphis RiverLine Hotel is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Memphis RiverLine Hotel presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.

Overview

Join Our Team as a Reservation Group Coordinator!

Are you detail-oriented, organized, and passionate about delivering exceptional guest experiences? We’re looking for a Reservation Group Coordinator to join our dynamic hospitality team! In this pivotal role, you’ll be the key connection between our sales, events, and front office teams—ensuring every group reservation runs smoothly from start to finish.

You’ll handle room blocks, reservations, and guest details with precision and care, providing exceptional service that reflects our commitment to excellence. The ideal candidate thrives in a fast-paced environment, communicates effortlessly with clients and colleagues, and takes pride in accuracy and efficiency. If you’re ready to grow your hospitality career and play a critical role in creating memorable stays, we’d love to have you on board!

Key Responsibilities:

• Manage group rooming lists, reservations, and billing details.


• Communicate with clients and internal departments to ensure flawless group experiences.


• Process group changes, cancellations, and special requests.


• Monitor inventory to optimize room block utilization.


• Prepare and distribute reports for group status and pick-up.


• Maintain accurate records in the property management system.


• Provide exceptional customer service to internal and external guests.


• Support the Reservations and Sales teams as needed.

Qualifications

• Previous hotel or reservations experience preferred.


• Strong organizational and multitasking skills.


• Excellent written and verbal communication abilities.


• High attention to detail and accuracy.


• Proficiency with Microsoft Office and property management systems (Opera or similar).


• Ability to work collaboratively across departments.


• Strong customer service mindset and professional demeanor.


• Bachelor’s degree or equivalent hospitality experience preferred.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.