Hospitality General Manager – Wine Club Leader

Cooper's Hawk Winery; Orlando (FL); On-site; USD 90,000 - 112,000; Full time

Benefits offered by this job

Dining discount

Wine discounts

Monthly wine tasting

Health benefits

401(k)

HSA/FSAs

Life Insurance

Parental leave

Paid time off

Employee discounts

Rewards program

Career development

Job summary

Cooper’s Hawk is seeking a General Manager in Orlando, FL to oversee a high-volume, full-service restaurant with scratch kitchen, tasting room, and Wine Club. You will lead a team of managers and hourly staff, ensuring hospitality excellence and strong guest experiences.

You will manage operations, financial targets, and people development, while upholding Cooper’s Hawk values and standards. The role requires 2+ years GM experience and flexibility for long hours in a dynamic environment.

Qualifications

• Minimum 2 years of General Manager experience in a full-service restaurant.
• Scratch kitchen experience preferred.
• Excellent verbal and written communication skills.
• Is results-driven; able to coach team to hit restaurant targets (e.g. Wine Club growth).
• Ability to read, understand and communicate in English.
• Demonstrates financial acumen.
• Preferred certifications include ServSafe and state/local licensing requirements.
• Must be able to lift up to 40 lbs and stand 10 hours.
• Must work 50–60 hours per week; flexible shifts including weekends and holidays.

Responsibilities

• Oversee all aspects of restaurant operations, including kitchen, front-of-house, retail/tasting room and Wine Club.
• Lead all Management and Hourly Team Members as a role model of Cooper’s Hawk behaviors and values.
• Use POS systems, scheduling software, inventory systems and Microsoft Office to stay organized.
• Focus on service execution and uphold all food, service, and facility standards.
• Project a professional image to team and guests.
• Approve hourly Team Member hiring decisions.
• Mentor and develop managers to lead their teams effectively.
• Navigate challenges strategically and ensure policies, systems, and standards are followed.
• Be accountable for achieving monthly sales, profit targets, and operational and Wine Club goals.
• Ensure strong collaboration between kitchen and front-of-house operations.
• Lead management meetings and foster open communication across departments.
• Involve department managers in achieving financial and operational results.
• Partner with the Executive Kitchen Manager and other leaders to drive success.
• Represent Cooper’s Hawk values and create a respectful, positive and professional work environment.

Skills

Leadership

Communication skills

Operational management

Financial acumen

English proficiency

Tools

Microsoft Office

POS systems

Scheduling software

Inventory systems

Job description

Cooper’s Hawk is seeking a General Manager in Orlando, FL to oversee a high-volume, full-service restaurant with scratch kitchen, tasting room, and Wine Club. You will lead a team of managers and hourly staff, ensuring hospitality excellence and strong guest experiences.

You will manage operations, financial targets, and people development, while upholding Cooper’s Hawk values and standards. The role requires 2+ years GM experience and flexibility for long hours in a dynamic environment.