General Manager

Watershed Hospitality Group; Ann Arbor (MI); On-site; USD 68,000 - 75,000; Full time

Job summary

Watershed Hospitality Group in Ann Arbor, MI seeks a General Manager to oversee daily operations, staff and budgets, ensuring top-tier service and compliance. You will hire/train the team, develop procedures, and partner with marketing to heighten guest satisfaction and revenue.

The role emphasizes financial stewardship, inventory control, and staff development in a fast-paced, on-site setting, with on-going collaboration across departments to sustain memorable experiences.

Qualifications

• Leadership and staff development; hiring and training.
• Oversee daily operations and health & safety compliance.
• Budgeting, inventory management, and financial performance.
• Customer service excellence and high service standards.
• Marketing awareness and promotional activities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple tasks.
• Education: Bachelor's degree preferred in related field.
• Experience with Toast POS systems.
• Experience with 7shifts scheduling platform.

Responsibilities

• Oversee daily operations and staff management.
• Hire and train employees; develop procedures.
• Ensure health and safety regulation compliance.
• Maintain inventory and manage budgets.
• Collaborate with marketing to promote the business.
• Drive financial performance and guest satisfaction.

Skills

Leadership

Operations

Financial Mgmt

Customer Service

Marketing

Communication

Multi-tasking

Toast POS

7shifts Scheduling

Education

Bachelor's degree in Business Administration or Hospitality

Tools

Toast POS

7shifts

Job description

Salary Range: $67,500.00 To $75,000.00 Annually

Watershed Hospitality Group owns and operates unique and eclectic establishments, each designed to create memorable, lasting, and historic moments. Our goal is to help define the social culture of our colleagues, town, and community through exceptional food, drinks, and designed spaces. We are motivated by the desire to make every experience special and meaningful.

Role Description

This is a full-time, on-site role located in Ann Arbor, MI, for a General Manager. The General Manager will oversee daily operations, manage staff, ensure high standards of customer service, and maintain inventory and budgets. Responsibilities include hiring and training employees, developing operational procedures, ensuring compliance with health and safety regulations, and driving financial performance. The General Manager will also collaborate with marketing teams to promote the business and enhance customer satisfaction.

Qualifications

• Leadership and management skills, including hiring, training, and staff development
• Experience in overseeing daily operations and ensuring compliance with health and safety regulations
• Financial management skills, including budgeting, inventory management, and driving financial performance
• Customer service skills and the ability to maintain high standards of service
• Experience in marketing and promotional activities
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Bachelor's degree in Business Administration, Hospitality Management, or related field is preferred
• Experience with Toast POS systems
• Experience with 7shifts scheduling platform