General Manager - Operations & Guest Experience (Ann Arbor)

Peridot; Ann Arbor (MI); On-site; USD 68,000 - 75,000; Full time

Job summary

Peridot in Ann Arbor, MI is seeking a General Manager for a full-time, on-site role. You will oversee daily operations, staff, budgets, and inventory while ensuring top-tier customer service and safety compliance.

You will hire and train employees, develop operating procedures, and work with marketing to promote the business and improve guest satisfaction. Toast POS and 7shifts scheduling experience are a plus.

Qualifications

• Experience leading teams and hiring/training staff.
• Proven ability to manage daily operations and health & safety compliance.
• Strong budgeting, inventory control and financial performance focus.
• Customer service excellence and service standards.
• Experience in marketing and promotions to drive sales.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment with multiple tasks.
• Bachelor’s degree in business/ hospitality preferred.
• Experience with Toast POS systems and shift scheduling tools.

Responsibilities

• Oversee daily operations and staff management in a full-time, on-site role.
• Develop and implement operational procedures and budgets.
• Ensure health and safety compliance and high customer service standards.
• Hire, train, and develop employees; drive financial performance.
• Collaborate with marketing to promote the business and customer satisfaction.

Skills

Leadership

Operations oversight

Budgeting & finance

Customer service

Marketing/promotions

Communication & interpersonal

Fast-paced work

Education

Bachelor's degree in Business Administration or Hospitality

Tools

Toast POS

7shifts scheduling

Job description

Peridot in Ann Arbor, MI is seeking a General Manager for a full-time, on-site role. You will oversee daily operations, staff, budgets, and inventory while ensuring top-tier customer service and safety compliance.

You will hire and train employees, develop operating procedures, and work with marketing to promote the business and improve guest satisfaction. Toast POS and 7shifts scheduling experience are a plus.