Hospitality General Manager: Lead Guest Experience

Skyline Chili, LLC; Florence (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Skyline Chili, LLC in Florence, KY is seeking a General Manager to oversee the restaurant's daily operations, drive hospitality excellence, and achieve on-target financial results.

You will select, train, and develop a strong team, ensure adherence to company policies, and maintain high standards of service, safety, and cleanliness in a fast-paced, guest-focused environment, while building good relationships with customers and corporate staff to deliver consistent, personable experiences.

Qualifications

• Experience leading and developing strong teams.
• Experience in hospitality and guest service.
• Ability to direct and administer restaurant operations.

Responsibilities

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.
• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.

Skills

Leadership

Team development

Guest service

Hospitality

Job description

Skyline Chili, LLC in Florence, KY is seeking a General Manager to oversee the restaurant's daily operations, drive hospitality excellence, and achieve on-target financial results.

You will select, train, and develop a strong team, ensure adherence to company policies, and maintain high standards of service, safety, and cleanliness in a fast-paced, guest-focused environment, while building good relationships with customers and corporate staff to deliver consistent, personable experiences.