Restaurant Operations & Hospitality Lead (Assistant GM)

Skyline Chili, LLC; Bethel (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Skyline Chili, LLC is seeking an Assistant General Manager to support the General Manager in all aspects of restaurant operations, including safety, hospitality, quality, service, and financial results. You will supervise staff, manage scheduling, and contribute to hiring decisions while maintaining cost controls and guest satisfaction.

The role requires leadership, strong communication, and the ability to train and oversee a diverse team in a fast-paced environment.

Qualifications

• High School Diploma or equivalent and minimum of 21 years of age.
• Customer service oriented and able to work in a fast-paced environment.
• Ability to communicate with a diverse staff and guest base effectively
• Certified in all employee positions, both kitchen and front of the house.
• Completed MIT program through internal development or possess a minimum of 2 years’ experience in another restaurant as management.
• Availability to work all shifts necessary to operate; hours vary.
• Basic computer and accounting skills
• Serv-Safe certification preferred; must be certified within 6 months of hire or promotion.
• Possess a valid driver’s license and current auto insurance proof required.

Responsibilities

• Assists in the supervision and direction of employees to ensure a safe and secure environment is maintained.
• Supervises shifts and directs managers and employees to deliver guest hospitality, ensure quality products, and maintain cleanliness.
• Manages employee performance by assisting in hiring, training, and providing feedback.
• Provides input to the General Manager on hiring and disciplinary actions.
• Maintains financial controls through sales growth, labor, liquor and food cost control.
• Assists in creation of food, paper, and beverage orders.
• Assists in sales forecasting and employee scheduling.
• Supervises and directs an employee staff of up to 40+ per shift.
• Completes and files daily and weekly paperwork and analyzes reports.
• Resolves guest and employee concerns promptly per standards.
• Must be able to lift up to 50 pounds.
• Performs other tasks as assigned by the General Manager or Upper Management.

Skills

Customer service

Communication

Leadership

Basic computer skills

Accounting skills

Serv-Safe certification

Driver's license

Education

High School diploma or equivalent

MIT program completed

2 years restaurant management experience

Job description

Skyline Chili, LLC is seeking an Assistant General Manager to support the General Manager in all aspects of restaurant operations, including safety, hospitality, quality, service, and financial results. You will supervise staff, manage scheduling, and contribute to hiring decisions while maintaining cost controls and guest satisfaction.

The role requires leadership, strong communication, and the ability to train and oversee a diverse team in a fast-paced environment.