Hospitality GM: Lead Teams & Elevate Guest Experience

Skyline Chili, LLC; Florence (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Skyline Chili, LLC is seeking a General Manager to lead restaurant operations, drive guest satisfaction, and uphold our hospitality-driven standards in a dynamic environment. This role requires directing all facets of the operation to achieve on-target financial results while maintaining safety, quality, service, and cleanliness.

The GM will recruit, train, and supervise a strong team, ensuring policies and procedures are followed and customers are served promptly and professionally.

Qualifications

• Experience leading and developing strong teams.
• Strong hospitality and guest service orientation.
• Ability to manage restaurant operations and financials.
• Commitment to safety, quality, and cleanliness.
• Proven ability to train and supervise staff.

Responsibilities

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.
• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.

Skills

Hospitality leadership

Guest service

Team development

Operations management

Policy compliance

Job description

Skyline Chili, LLC is seeking a General Manager to lead restaurant operations, drive guest satisfaction, and uphold our hospitality-driven standards in a dynamic environment. This role requires directing all facets of the operation to achieve on-target financial results while maintaining safety, quality, service, and cleanliness.

The GM will recruit, train, and supervise a strong team, ensuring policies and procedures are followed and customers are served promptly and professionally.