Hospitality Front Desk Specialist — Guest Experience

capitalvacations; Breezy Point (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,

Aflac Insurance

Company-paid life insurance and long‑t

401 (k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Specialist to deliver a warm, guest-focused service at our front desk. You’ll check guests in and out, answer questions about local restaurants and attractions, and coordinate with other departments to meet guest requests.

You should have a High School Diploma or GED, prior hospitality experience, and strong computer and cash-handling skills. We offer competitive pay, PTO, holidays, and a comprehensive benefits package as part of our equal opportunity

Qualifications

• Front desk operations and guest check-in/out duties.
• Clear communication with guests about local restaurants and attractions.
• Coordinate with other departments to fulfill guest requests.

Responsibilities

• Efficiently manage front desk operations and guest check-ins/outs.
• Process balances, room charges, and reservations; verify online travel agent details.
• Answer calls with proper etiquette and assist guests with questions.
• Perform daily revenue processing, cash handling, and reporting.

Skills

Front desk operations

Guest service

Telephone etiquette

Reservations handling

Cash handling

Cross-department coordination

Education

High School Diploma/GED

Tools

SPI system

RCI points management

Job description

Capital Vacations is seeking a Hospitality Specialist to deliver a warm, guest-focused service at our front desk. You’ll check guests in and out, answer questions about local restaurants and attractions, and coordinate with other departments to meet guest requests.

You should have a High School Diploma or GED, prior hospitality experience, and strong computer and cash-handling skills. We offer competitive pay, PTO, holidays, and a comprehensive benefits package as part of our equal opportunity