Hospitality Front Desk Pro - Reservations & Experience

BEST WESTERN TOLLESON; Tolleson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Best Western Tolleson Hotel is seeking a Front Desk Associate to be the guests' first point of contact, handling check-ins/outs, reservations, and information on rooms, rates, amenities, and local attractions.

The role requires reliable attendance, a strong work ethic, and flexibility, with weekend and holiday shifts and training hours described. You will strive to create a pleasant and memorable stay for guests.

Qualifications

• Experience in hotel front desk or receptionist roles.
• Familiarity with hotel reservations software.
• Understanding of travel planning sites (Expedia, TripAdvisor).
• Strong customer service orientation.
• Excellent communication and organizational skills.

Responsibilities

• Check guests in and out.
• Assist guests and handle inquiries.
• Manage online and phone reservations.
• Verify payment methods and credit card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Inform guests about hotel amenities and local attractions.
• Respond to guest complaints in a timely, professional manner.
• Coordinate with housekeeping to prepare rooms for guests.
• Confirm group reservations and upsell services.
• Maintain records of bookings and payments.

Skills

Hotel front desk experience

Reservations software

Travel sites knowledge

Customer service

Communication & organization

Job description

Best Western Tolleson Hotel is seeking a Front Desk Associate to be the guests' first point of contact, handling check-ins/outs, reservations, and information on rooms, rates, amenities, and local attractions.

The role requires reliable attendance, a strong work ethic, and flexibility, with weekend and holiday shifts and training hours described. You will strive to create a pleasant and memorable stay for guests.